Pre Sales Laserfiche Specialist

Description

Company Summary: The International Code Council is the leading global source of model codes, standards, and building safety solutions. This includes product evaluation, accreditation, technology, training, and certification. ICC Codes, Standards, and solutions are used to ensure safe, affordable, and sustainable communities and buildings worldwide. While our roots are firmly planted in the development of the Codes and Standards, our growth allows us to offer many more services to support our Codes and Standards. 

ICC Community Development Solutions digitally streamlines community development operations. Our solutions create safer, more resilient communities while providing unparalleled access to critical information and services. leader in Content Management Solutions and Business Process Automation. We develop and determine optimal solutions and implementation, as well as provide support after installation for Municity-branded solutions for the building and related departments in municipal governments.

Position Summary: The Pre-Sales Laserfiche Specialist partners closely with Sales, Operations, and Customer Advocacy to support the technical evaluation of Laserfiche solutions. This role is responsible for understanding customer needs, demonstrating product capability, and designing solutions that align business requirements with technical capabilities. This position plays a critical role in moving opportunities through the sales cycle by translating customer requirements into proposed solutions, scope of work and financial commitment. 

The primary function of this role is to support Sales and Operations by delivering in-depth product demonstrations and developing recommended solutions and service proposals, including related pricing and contract documentation, for both existing and prospective customers.

Essential Functions:

• Partner with Sales to support the sales lifecycle, from discovery through close
• Lead technical discovery sessions to understand customer requirements, workflows, and pain points
• Deliver tailored product demonstrations, proof-of-concepts, and solution presentations
• Design and propose SaaS solution architectures that meet customer needs and technical constraints
• Respond to technical questions, RFPs, RFIs, and security or compliance questionnaires
• Ensure proper post-sale handoff and knowledge transfer to Operations team
• Maintain current knowledge of product updates, industry trends, and emerging technologies
• Stay current on Laserfiche pricing and product updates and update proposal templates to reflect changes as appropriate
• Manage internal pricing database to reflect accurate part numbers and prices
• Attend onsite/virtual user workshops
• Oversee a large volume of assigned proposal requests for content management products and services including writing and pricing with input from multiple sources 
• Review, analyze and interpret contract requirements to create a professional end product 
• Proof, edit, format and provide visualizations for proposals 
• Innovate new ways to improve responses for purposes of content and time management 
• Performs other related duties as assigned

Requirements

Essential Skills and Education/Experience:

• BS/BA degree or equivalent relevant experience.
• Minimum 5 years of enterprise-level sales experience with proven success exceeding quotas, preferably within municipal software, SaaS, or public sector solutions.
• Strong understanding of complex procurement processes and contract negotiations in the public sector.
• Experience with Laserfiche, preferred
• Experience with CRM or similar system, preferred 
• Experience in creating, planning, and coordinating proposal development activities 
• Demonstrated ability to build and execute account-specific sales strategies.
• Proficiency with Microsoft Office Suite, CRM platforms, Laserfiche
• Willingness to travel up to 25%.
• Personal values that align with ICC’s mission and corporate culture.
• Understanding of Windows desktop, CRM 
• Experience in an office or business environment, multitasking across departments
• Ability to explain technical concepts to both technical and non-technical audiences
• Ability to develop solutions for clients and to articulate those clearly, both verbally and in written form
• Excellent presentation, communication, and interpersonal skills
• Demonstrated ability to work collaboratively in a team environment 
• Self-motivated and able to work independently
• Organized thinking, excellent problem analysis and problem resolution skills 
• Demonstrated ability to manage multiple projects and tasks simultaneously 
• Comfortable working in a fast-paced, customer-facing environment

Physical Requirements: 

• Up to 25% travel.
• Ability to sit for extended periods while working at a computer or desk 
• Occasional standing, walking, and reaching to access files or office supplies 
• Manual dexterity for typing, filing, and handling office equipment 
• Ability to lift and carry up to 20 pounds occasionally (e.g., office supplies, documents) 
• Visual acuity to read printed and digital materials 
• Auditory ability to communicate effectively in person and over the phone 
• May need to climb stairs in multi-level office building 

Environmental Conditions:

• Indoor Office Environment
• Must be able to work in standard office environment with artificial lighting and climate control 

Disclaimer: 

This description is not an exhaustive list of all responsibilities, duties, and skills required. The company reserves the right to change or add duties to this position as business needs require

International Code Council offers a competitive starting salary and comprehensive benefits package that includes paid vacation and sick time, health/dental/vision insurance, 401k with generous company match immediately vested, company paid basic life insurance, short-term and long-term disability coverage. Additional voluntary benefit offerings are available such as critical illness insurance, flexible spending accounts, and pet insurance.

International Code Council provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, citizen status, religion, ancestry, national origin, age, disability, sex, marital status, military status, pregnancy, sexual orientation or any other basis prohibited by applicable federal, state or local employment laws or regulations in every location in which the company has facilities.