PRODUCT SUPPORT - DIGITAL SIGNAGE - HYBRID

3/13/2026

The role involves participating in the global deployment of a digital signage platform and providing essential post go-live support by handling all user issues via tickets. Responsibilities also include daily monitoring of devices, configuration, interacting with local IT, and managing software upgrades through testing.

Working Hours

40 hours/week

Company Size

51-200 employees

Language

English

Visa Sponsorship

About The Company

The A.C.Coy Company is a national staffing and consulting firm. We focus on IT and Accounting & Finance services with a corporate headquarters located in Pittsburgh, PA. The A.C.Coy Team is very proud of the fact that we have been providing outstanding, quality-based staffing services, to both our clients and candidates for nearly 40 years. At A.C.Coy, we are committed to working with clients to understand their business inside and out and to earn a level of trust that goes beyond the typical client/supplier relationship. We enjoy lasting, ongoing relationships with our clients and consider ourselves a partner in their success.

About the Role

Overview

Location: Remote (EST timezone)

Job Type: Full time / Contract

Work Authorization: No Sponsorship

The A.C.Coy company has an immediate opening for a Technical Support - Digital Signage consultant. Ideal candidates must have 3+ years of experience supporting a digital signage or internal communication platform.

Responsibilities

Participate in the global deployment of a digital signage platform
Provide post go-live support (will provide ticket support for all user issues)
Post-Installation configuration and support of Digital Signage display devices
Daily monitoring to ensure all devices are up and running
Interact with local IT support teams to confirm resolution of issues, update user list/device owner
Create/execute/validate test plans for platform software upgrades
Account set up and permission creation for new users
Maintain/Update Documentation
Train new users on content management system software (log ins, add slides, adding/saving content, etc.)

Qualifications

Education:

Bachelor's degree or equivalent experience

Experience Required:

Supporting a digital signage (Poppulo, Appspace, etc.) or internal communication platform (intranet) - 3+ years
Experience creating/executing test plans for digital signage platform - 3+ years
Experience working with 3rd party vendors to resolve escalated issues
Providing support and communicating with non-technical users
Change management and governance

Key Skills

Digital Signage SupportInternal Communication Platform SupportPost Go-Live SupportTicket SupportPost-Installation ConfigurationDevice MonitoringIT InteractionTest Plan CreationSoftware UpgradesAccount SetupPermission CreationDocumentation MaintenanceContent Management System TrainingChange ManagementGovernance