Client Service & HR Support Specialist

3/14/2026

This role involves providing support across both client services, including managing accounts and inquiries, and HR functions, such as administrative tasks and benefits assistance. The specialist will also coordinate between HR and client service departments to ensure operational consistency and efficiency.

Working Hours

40 hours/week

Company Size

11-50 employees

Language

English

Visa Sponsorship

About The Company

Defense Holdings, Inc. (DHi) is a veteran owned small business that designs, produces, and installs photo luminescent (glow in the dark) safety and low level emergency egress products, exit signage and systems. These products require no external power source, are simple to install, are long lasting and require no maintenance. The technology will identify emergency egress routes, inclusive of hallways, door ways, and stairwells for buildings in case of loss of light or within smoky conditions. The products conform to, and are recommended, within current fire and building codes. In addition to the emergency egress products, DHi also produces photo luminescent marking products that can be applied within commercial and factory environments to mark pathways and equipment in case of power failures or smoky conditions to assist visibility of equipment and other obstructions during those conditions. Photoluminescent products are also available to use within ships, boats and within aircraft. Photoluminescent products from DHi are eligible for LEEDS credits and can significantly contribute to building sustainability efforts. a catalog of standard products can be found at the DHi web store link: www.afterglowdirect.com. Defense Holdings, Inc. also designs and manufactures a patented, metal fiber contact brush technology used as a replacement for current carbon graphite and silver graphite contact brushes within electrical motors, generators and slip ring applications.

About the Role

Defense Holdings, Inc. (DHi)
Location: Hybrid (US)
Employment Type: Full-Time
Department: Human Resources / Client Services
Reports To: HR & Client Services Manager

Position Summary

Defense Holdings, Inc. (DHi) is seeking a Client Service & HR Support Specialist to bridge client services and HR functions. This position requires providing both client support and HR-related assistance, ensuring smooth operations in both areas.

Key Responsibilities

Client Services Support

Assist in the management of client accounts, inquiries, and requests.
Support the onboarding process for new clients and facilitate client communication.
Ensure client satisfaction and work with the team to address client concerns.

HR Support

Assist with administrative tasks in HR, including employee data entry, filing, and HRIS updates.
Provide support in payroll administration, employee benefits, and employee engagement programs.

Cross-Department Collaboration

Coordinate HR and client service functions to ensure consistency and efficiency.
Help with organizing training and professional development programs for both clients and employees.

Required Qualifications

Bachelor’s degree in Business Administration, Human Resources, or related field.
2+ years of experience in HR or client service support.
Proficiency in Microsoft Office Suite and HR management tools.
Strong communication and organizational skills.

Preferred Qualifications

Experience in both client services and HR within a corporate or government contracting setting.
Knowledge of HRIS and payroll systems.

Core Competencies

Multitasking: Managing both HR and client service responsibilities effectively.
Communication: Ability to address client and employee needs with professionalism.
Problem-Solving: Efficiently resolving issues across departments.

Work Environment

Professional office environment (or hybrid/remote if applicable).
Occasional travel may be required.

Compensation & Benefits

Defense Holdings, Inc. (DHi) offers a competitive compensation package including:

Competitive base salary (commensurate with experience)
Medical, Dental, and Vision Insurance
401(k) with company match
Paid Time Off (PTO) and Holidays
Life and Disability Insurance
Professional development opportunities

Equal Opportunity Employer Statement

Defense Holdings, Inc. (DHi) is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other protected characteristics in accordance with applicable laws.

Key Skills

Client Account ManagementClient OnboardingClient CommunicationEmployee Data EntryFilingHRIS UpdatesPayroll AdministrationEmployee Benefits SupportEmployee EngagementCross-Department CoordinationTraining OrganizationProfessional DevelopmentMultitaskingCommunicationProblem-Solving