Supervisor

About Company:

Founded in 2018 and headquartered in Oklahoma City, Quail Springs Culinary (QSC) includes 5 restaurant concepts that operate in 9 states with a total of 78 company owned and franchised locations.

QSC invests in concepts that have craveable food, strong leadership, and are ready for growth.  Each QSC business has its own unique culture and set of values that allow them to be successful in their respective markets.

About the Role:

The Supervisor role is pivotal in ensuring the efficient and effective operation of daily activities within a team or department. This position involves overseeing staff performance, providing guidance, and fostering a productive work environment that aligns with organizational goals. The Supervisor is responsible for coordinating tasks, managing resources, and addressing any operational challenges that arise to maintain smooth workflow. Additionally, this role requires strong communication and leadership skills to motivate team members and facilitate collaboration. Ultimately, the Supervisor contributes to achieving high-quality outcomes by balancing team needs with company objectives and standards.

Minimum Qualifications:

• High school diploma or equivalent.
• Proven experience in a supervisory or team lead role.
• Strong understanding of the relevant industry or operational area.
• Basic proficiency with common office software and communication tools.
• Ability to manage multiple tasks and prioritize effectively.

Preferred Qualifications:

• Associate’s or Bachelor’s degree in Business Administration, Management, or related field.
• Experience with performance management and employee development.
• Familiarity with industry-specific regulations and compliance standards.
• Training or certification in leadership, project management, or related disciplines.
• Proficiency in advanced software tools relevant to the operational area.

Responsibilities:

• Oversee and coordinate daily activities of team members to ensure timely and quality completion of tasks.
• Provide clear instructions, support, and feedback to employees to enhance performance and professional development.
• Monitor employee attendance, productivity, and adherence to company policies and procedures.
• Identify operational issues and implement effective solutions to improve workflow and efficiency.
• Facilitate communication between management and staff to ensure alignment on goals and expectations.
• Conduct regular team meetings to discuss progress, challenges, and updates.
• Assist in training new employees and supporting ongoing staff development initiatives.
• Prepare reports on team performance and operational metrics for management review.

Skills:

The required skills enable the Supervisor to effectively manage team dynamics and operational workflows by applying strong organizational and communication abilities. Leadership skills are essential for motivating employees, resolving conflicts, and fostering a collaborative environment. Problem-solving skills are used daily to address challenges and implement improvements that enhance productivity. Time management and multitasking skills ensure that the Supervisor can balance competing priorities and meet deadlines efficiently. Preferred skills, such as advanced software proficiency and knowledge of compliance standards, further support the Supervisor in optimizing processes and maintaining high-quality standards.