Mystery Shopper
3/15/2026
The primary responsibility is to evaluate the membership enquiry and sales process at gym locations by submitting enquiries, following up, and completing guided facility tours. This involves observing staff communication, professionalism, and sales approach during interactions.
Working Hours
40 hours/week
Company Size
51-200 employees
Language
English
Visa Sponsorship
No
Project Overview
We are seeking Mystery Shoppers to evaluate the membership enquiry and sales process at gym locations. This project assesses how staff respond to new member enquiries and conduct facility tours.
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- Submit a membership enquiry through the gym’s website.
- Wait for a call back from the gym staff.
- If no call is received within 72 hours, or if only an email is received, call the gym directly to ask about membership options.
- During the call, ask about membership prices and available plans.
- Accept the invitation to visit the gym and complete a guided tour with a staff member.
- Observe staff communication, professionalism, and sales approach.
- The agent should not join the club.
- Submit a detailed report about the enquiry process, phone interaction, and in-person tour.
- The report must be written in English.
- Strong observation and communication skills.
- Ability to follow instructions and conduct visits discreetly.
- Ability to write a clear report in English.
- Knowledge of the local language is preferred (staff may speak English but local language is recommended).
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