Mystery Shopper
3/15/2026
The primary responsibility involves visiting selected restaurants to dine and evaluate the service quality, staff knowledge, and overall guest satisfaction according to specific criteria. This includes ordering full meals, simulating scenarios like mentioning an allergy, and making additional bar purchases.
Working Hours
40 hours/week
Company Size
51-200 employees
Language
English
Visa Sponsorship
No
Project Overview
We are looking for Mystery Shoppers to evaluate the dining experience at selected restaurants. The aim is to assess service quality, staff knowledge, and overall guest satisfaction.
- Visit the restaurant and dine with at least one additional person.
- Order a full meal including:
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Drinks
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Starters
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Main courses
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Dessert
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- Starters, drinks, and desserts may be shared or ordered individually.
- Choose different meals and drinks to allow staff the opportunity to suggest additional items before being asked.
- Mention a pretend allergy during the visit and observe how staff respond.
- Make an additional purchase at the bar during the visit.
- Observe staff interactions, service timing, and overall guest experience.
- Take photos where appropriate and keep all receipts.
- Submit a detailed evaluation report after the visit.
- Upload photos and receipts as part of the report.
- Strong attention to detail.
- Ability to observe service interactions discreetly.
- Reliable internet access to complete the report.
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