Mystery Shopper

3/15/2026

Mystery Shoppers will evaluate the full guest experience during an overnight stay at hotel locations, assessing services including dining and hospitality interactions. Key tasks involve discreetly observing staff behavior, service quality, and professionalism while completing specific shopping scenarios.

Working Hours

40 hours/week

Company Size

51-200 employees

Language

English

Visa Sponsorship

About The Company

TSMG is your expert data collection partner with a presence across Europe and North America. Our mission is to empower tech companies with seamless data collection, fueled by our relentless pursuit of excellence. • We handle complex data collecting projects. • Our team supports Fortune 500 companies with all aspects of data collecting projects – from recruiting to logistics and beyond. • We gather vast volumes of relevant, accurate, and diverse datasets to fuel the intelligence of your AI systems. • We find and manage powerhouse teams and give them the tools to get things done. Give us the low-down on your project and we'll craft a seamless solution together.

About the Role

Project Overview

We are recruiting Mystery Shoppers to evaluate the full guest experience at hotel locations. The project includes an overnight stay and a comprehensive assessment of services including dining and hospitality interactions.

Key Responsibilities

Book a standard room (room-only rate) through the hotel’s official website.
For Netherlands locations, bookings must be made by phone, and the call must be recorded.
Complete a Dinner, Bed & Breakfast mystery-shopping stay.
Evaluate key stages of the guest experience including:
- Check-in process
- Bar service
- Dinner in the restaurant
- Room service dessert
- Breakfast
- Public facilities and overall atmosphere
Dine with at least one additional person during the stay.
Discreetly observe staff behavior, service quality, and professionalism.
Mention a pretend allergy during interactions to evaluate how staff handle guest requests.
Avoid accepting complimentary upgrades.
Take photos throughout the visit.

Reporting Requirements

Keep all itemised receipts for the room, bar, and restaurant purchases.
Submit a detailed report with photos after the stay.
Upload receipts to receive reimbursement.

Requirements

Excellent observation and reporting skills.
Ability to act naturally and discreetly while evaluating services.
Reliable internet access and ability to submit reports on time.

Key Skills

ObservationReportingDiscretionActing NaturallyInternet Access