5-10

Head of Customer Success

3/15/2026

This role is the single owner of revenue for a customer segment, responsible for driving Annual Recurring Revenue (ARR) growth through new customer acquisition, adoption, expansion, and retention across hundreds of active customers. The individual will lead customer-facing teams, define expansion targets, and manage the entire revenue lifecycle end-to-end.

Working Hours

40 hours/week

Company Size

51-200 employees

Language

English

Visa Sponsorship

About The Company

At Okoora, we are revolutionizing the way businesses navigate global financial challenges. As a leader in embedded finance and cross-border solutions, our mission is to empower businesses, financial institutions, and fintechs with cutting-edge tools to optimize their financial operations and mitigate risks in a volatile market. Our flagship solution, FX360, integrates seamlessly into payment workflows, enabling real-time FX risk management, automated hedging strategies, and access to unparalleled liquidity. With Okoora, businesses can effortlessly manage currency complexities while driving growth and profitability. From multi-currency payments and FX liquidity to embedded accounts and expense management, we provide a comprehensive suite of infrastructure solutions that transform financial management into a competitive advantage. Operating globally across the EEA, US, UK, Canada, and APAC, Okoora is trusted by industry leaders to streamline financial processes, ensure compliance, and unlock new opportunities in the interconnected global economy. Okoora is where innovation meets simplicity, redefining financial growth for businesses of all sizes.

About the Role

We are looking for a Head of Customer Success- Revenue Oriented to own and grow revenue across our customer base.

This is a hands-on leadership role responsible for turning existing customers into a consistent, growing ARR engine.

You will own revenue end-to-end: from new customer acquisition, through adoption and expansion, to long-term revenue growth.

You will work directly with customers, lead customer-facing teams, and be accountable for results in numbers, not narratives.

You will report directly to the CEO and be part of the company leadership team.

What you will own

As Head of Customer Success, you are the single owner of revenue for your customer segment.

This includes:

Full ownership of ARR growth (new logos + expansion + retention through usage)
Driving revenue growth across an active base of hundreds of customers
Turning product usage into measurable expansion and upsell
Building and running a repeatable expansion engine
Defining priorities across customers based on revenue potential
Leading weekly revenue cadence with clear decisions and follow-through

This role connects customers, revenue, and execution into one operating system.

What you will do

You will:

Join customer calls and meetings
Lead expansion and upsell conversations
Expand revenue from existing customers
Work directly with Sales, Account Managers, and Adoption roles
Define usage and expansion targets per customer
Push execution when customers or teams are stuck
Close loops and turn decisions into outcomes
manage all customer-facing revenue functions.

Requirements

3–7 years of experience
Proven management experience - must
Experience owning or directly influencing revenue
Background in SaaS, Fintech, or infrastructure companies
Exposure to expansion, upsell, or post-sale growth

If you are excited by owning revenue, working hands-on with customers, and building growth systems that actually perform - we want to hear from you.

Key Skills

Revenue OwnershipCustomer SuccessARR GrowthExpansionUpsellRetentionSaaSFintechInfrastructureAccount ManagementLeadershipExecutionAdoptionSales Collaboration