User Support Specialist - Temporary Student Position

Who Are We?

Moovit is on a mission to improve everyday life for people around the world by making urban mobility smarter, easier, and more sustainable. Every day, millions of people rely on Moovit to get where they need to go. 

Founded in 2012, and now part of Mobileye (Nasdaq: MBLY), Moovit powers the world’s leading consumer mobility app, serving over 1 billion users across more than 3,500 cities worldwide. Our iOS, Android, and Web apps help people confidently navigate public and shared transportation, from route planning and navigation to mobile ticketing.

Moovit’s impact goes far beyond the app. Behind the scenes, we operate the world’s largest repository of transit and urban mobility data, partnering with cities, governments, and transit agencies to reduce congestion, increase ridership, and build smarter, greener cities.

At Moovit, you'll have the opportunity to take responsibility, and see your work make a visible impact on how millions of people experience their cities every day. If you’re excited about building products that do good at scale and solving meaningful real-world challenges, you’ll feel right at home here!

THE ROLE:

We are looking for a service-oriented Support Specialist to join our team for a 6-9 month temporary position. You will serve as a primary point of contact, interacting directly with Moovit users (by email), answering questions, helping resolve issues, and ensuring a positive product experience. This role offers students the opportunity to gain hands-on experience supporting a global consumer app used by millions of people worldwide. While the role is primarily focused on communication and service, it may also require investigating user-reported issues, identifying patterns in feedback, and collaborating with product and technical teams to help improve the app.

WHO YOU ARE:

You are a service-oriented person with a passion for helping others. You don’t need coding experience, but you should be comfortable using apps and digital tools. You are patient, articulate, and enjoy solving problems through clear and friendly written communication.

Requirements

• Currently BA student - preferably in Social Sciences, Communications, Business, or related fields 
• Availability: 3-4 days a week (including 2 days from the office)
• Tools: Familiarity with Excel and a curiosity for AI tools (Gemini, ChatGPT) to help streamline your work.
• Excellent communication skills
• Strong attention to detail
• Highly service-oriented with a proactive and responsible mindset
• Ability to work independently and as part of a team