Manager Loans Management Business
3/15/2026
The role involves the proactive management and run-off of stressed loans and impaired assets, typically under $5 million, focusing on achieving optimal outcomes for both customers and the bank. Key duties include providing credit sign-off, oversight, guidance, and mentoring to Loans Management Business Analysts.
Working Hours
40 hours/week
Company Size
5,001-10,000 employees
Language
English
Visa Sponsorship
No
Specialised Business Services | Risk
Location: Auckland – City Side, Takutai Square
We have an exciting internal opportunity for an experienced risk or lending professional to step into the role of Manager Loans Management Business (LMB) within Specialised Business Services.
This role plays a critical part in managing a portfolio of stressed and impaired business lending exposures, while providing credit oversight and guidance to LMB Analysts. It is a great opportunity for someone looking to deepen their exposure to complex credit risk, workout strategies, and stakeholder engagement across the bank.
Mō te tūranga | About the Role
Reporting to the Senior Manager, Loans Management Business, you will be responsible for the proactive management and run-off of stressed loans and impaired assets (typically <$5m TCE, Risk Grade E or below). Your focus will be on achieving the best possible outcomes for both customers and the bank, balancing recovery, timing and customer rehabilitation where feasible.
You will also provide credit sign-off and oversight for allocated LMB Analysts, ensuring work is completed in line with PMCAL authority, Westpac Credit Risk Management Principles, and Specialised Business Services policies.
Key responsibilities
Manage a portfolio of stressed and impaired business lending exposures with professionalism and urgency
Develop and execute appropriate risk mitigation and recovery strategies
Prepare and approve credit and funding submissions within delegated authority
Complete interim, quarterly and annual reviews within agreed timeframes
Provide credit oversight, guidance and mentoring to allocated LMB Analysts
Set and review Risk Grades, Security Quality Indicators and provisioning requirements
Engage with customers, external advisors and professional services (e.g. accountants, solicitors, insolvency specialists)
Maintain accurate file notes, CIA/BCA records and system data
Actively role model Westpac values and protect the bank’s brand and reputation
Nā tāu rourou | What will you bring?
You’ll bring strong commercial judgement, resilience, and the confidence to manage challenging situations constructively.
Key capabilities and experience include:
Proven experience in business lending, credit risk, or loan management
Strong financial analysis skills, including interpretation of financial statements, forecasts and cashflows
Sound knowledge of lending products, credit processes, and security documentation
Ability to make robust credit recommendations within delegated authority
Experience supporting, coaching or mentoring others
Confidence in having difficult or sensitive conversations with customers and stakeholders
Strong written and verbal communication skills
Ability to work autonomously, prioritise effectively and perform under pressure
Westpac Hei Wāhi Mahi | Working at Westpac
In addition to immersing yourself in a supportive team environment, you'll receive some great job perks and benefits including:
4 weeks standard holiday + 5 additional days of wellbeing leave to support you to be your best
Additional purchased leave options up to 4 weeks per year
Banking benefits, insurance discounts and superannuation scheme
Growth and development – we provide opportunities for development and promote internal mobility
Recognition - we recognise and reward our star performers
School holiday subsidy - help you balance work and family during school holiday
2 Volunteer days per year
Ko mātou tēnei | Our Organisation
At Westpac, we’re working together to build a fairer and stronger New Zealand for our people, customers, and communities. For over 160 years we’ve been driven by our purpose to Create Better Futures Together.
What makes us unique are the incredible people we’re lucky enough to have walk through our doors every day. The giant ‘W’ on our building doesn’t just stand for Westpac – it says, double you. We’re a place that values, rewards and recognises individuality. Where you can be your whole self, your true self, and your best self. We’re recognised as a place where talent is developed, where passions are fuelled and where ambitions of all shapes and sizes thrive. And it all starts with you!
Tono mai ināianei! | Apply Now!
Apply today with your CV and Cover Letter.
The people of Aotearoa, New Zealand hail from many cultures and backgrounds. At Westpac New Zealand, we draw on this enormous talent pool to cultivate a team rich in ability and empowered to reach its full potential. Our aim is to be brave challengers, celebrating our differences and relentlessly advocating for our customers. It starts with us – we believe that when we care deeply and do our best for our people, they’ll do their best for our customers. We encourage people from all walks of life to apply, including those who are neurodiverse, have chronic health conditions or disabilities – your attitude and passion are as important to us as your experience, qualifications and capabilities.
Mahi tahi tātou, kaha ake tātou | Together Greater
Applications close:
16 March 2026Please let Westpac know you found this job on InterviewPal. This helps us grow!
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