Customer Service Representative (CSR)

Welcome to Nexxaworks, where creativity, strategy, and innovation come together to craft marketing solutions that truly make a difference. We’re not your average marketing firm – we’re your growth partners, your storytellers, and your biggest cheerleaders.

Position Overview

We are currently looking for a friendly, reliable, and customer-focused Customer Service Representative (CSR) to join our team in Columbus, Ohio.

Key Responsibilities

• Provide professional and friendly assistance to customers and clients

• Respond to customer inquiries, questions, and service requests in a timely manner

• Maintain accurate records of customer interactions and service details

• Assist customers with product or service information and basic troubleshooting

• Work collaboratively with internal teams to resolve customer concerns

• Support promotional events or outreach initiatives when needed

• Ensure high levels of customer satisfaction through excellent service

• High school diploma or equivalent required

• Previous customer service experience is a plus but not required

• Strong communication and interpersonal skills

• Ability to remain calm and professional when handling customer concerns

• Strong organizational skills and attention to detail

• Ability to multitask and work in a fast-paced environment

• Competitive weekly pay

• Opportunities for career growth and advancement

• Hands-on training and mentorship

• Collaborative and supportive work environment

• Professional development opportunities

• Paid time off and employee benefits package