Branch Manager - Building Materials Trading (Retail)

The Branch Manager is responsible for overseeing daily branch operations, sales performance, staff management, inventory control, and customer service standards within a building materials retail environment. The role ensures efficient store operations, drives profitability, enhances customer experience, and ensures compliance with company policies and retail regulations.

• Oversee daily branch operations ensuring smooth workflow.
• Implement company policies, procedures, and service standards.
• Monitor branch performance and implement corrective actions where required.
• Maintain a clean, safe, and customer-friendly branch environment.

• Recruit, train, mentor, and supervise branch staff.
• Conduct performance evaluations and set team and individual goals.
• Manage staff scheduling to maintain adequate manpower.
• Promote teamwork and maintain a positive workplace culture.

• Ensure high standards of customer service across all departments.
• Handle escalated customer issues and complaints professionally.
• Develop and maintain strong relationships with key customers.
• Implement strategies to improve customer satisfaction and retention.

• Achieve branch sales targets and drive revenue growth.
• Identify new business opportunities and expand customer base.
• Execute sales strategies and marketing initiatives.
• Monitor market trends and recommend business improvements.

• Prepare and manage branch budgets and expenses.
• Review financial reports and branch performance metrics.
• Ensure proper cash handling and reconciliation procedures.
• Monitor and improve branch profitability.

• Ensure efficient day-to-day retail store operations.
• Maintain store cleanliness, organization, and visual merchandising.
• Ensure correct store opening and closing procedures.
• Monitor stock levels and coordinate replenishment.

• Manage stock receiving, storage, and stock rotation.
• Conduct regular stock counts and resolve discrepancies.
• Implement loss-prevention measures to reduce shrinkage and theft.
• Maintain accurate stock records.

• Ensure adherence to company policies and safety regulations.
• Conduct safety checks and operational audits.
• Identify risks and implement corrective actions.
• Ensure safe use of equipment and secure store environment.

• Implement merchandising strategies to attract customers.
• Arrange displays and signage according to brand standards.
• Plan store layouts based on promotions and seasonal trends.

• Coordinate with suppliers for stock deliveries and orders.
• Manage vendor relationships and negotiate where required.
• Resolve supply chain issues promptly.

• Prepare reports on sales, inventory, and staff performance.
• Communicate targets and updates to branch staff.
• Provide insights and feedback to senior management.

• Participate in branch and organizational strategic planning.
• Set performance targets and monitor progress.
• Implement initiatives to improve operational efficiency.

• Represent the branch at community events and forums.
• Develop relationships with local partners and vendors.
• Promote brand visibility and branch services locally.

• Minimum 5 years experience as Branch Manager in Building Materials Trading industry.
• Graduate in any discipline.
• Strong leadership and team management skills.
• Excellent communication skills in English and Hindi.
• Experience in sales operations, inventory management, and customer handling.
• Ability to manage branch operations and achieve sales targets.
• Knowledge of local market trends and supplier networks is an advantage.

Salary: AED 7,000 – AED 8,000 per month