Question
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Automotive BDC Representative

3/16/2026

The BDC Representative gathers information, follows up on leads, and acts as a customer service agent for service consultants in an office environment. Responsibilities include sending emails, making service calls, and setting appointments to grow the service department business.

Working Hours

40 hours/week

Language

English

Visa Sponsorship

No

About The Company

No description available for this Company.

About the Role

Description

BDC Service


The BDC Representative is responsible for gathering information, following up on leads and working as a customer service agent for both the potential customer and the Service consultants in an office setting. You will be sending emails, making service calls, and setting appointments for our service department to help grow our business!


Automotive BDC Representative Responsibilities:

  • Handle incoming and outgoing phone calls, text messages and emails.
  • Work in our call center staffed and managed by the dealership, and handle our customer contacts, service, follow-up and lead generation.
  • Prospect follow-up calls, set appointments for service and gauge customer satisfaction.
  • Answer customer internet inquiries by both email and phone.
  • Schedule service appointments and reschedule no-show customers.
  • Contact customers based on current marketing incentives.
  • Follow up with existing and potential customers to generate appointments.
  • Follow up in a manner that results in the customer visiting the dealership.
  • Exhibit ethical behavior, provide the highest degree of customer satisfaction and be honest in all aspects of dealing with customers.

Requirements

Automotive BDC Representative Qualifications:

  • The ability to manage a high volume of inbound and outbound sales and service call volume, internet leads and call lists.
  • Overall knowledge of automotive service department operations.
  • Display strong organization skills.
  • Must have a valid driver’s license.
Key Skills
Customer ServiceLead Follow-upAppointment SettingPhone CallsText MessagingEmail CommunicationCustomer SatisfactionInternet InquiriesOrganizationAutomotive Service KnowledgeEthical BehaviorHigh Volume Handling
Categories
Customer Service & SupportSalesAdministrativeTransportation
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