SBA Business Development Officer I-III

Description

About the Role:

The Government Guaranteed Lending Department (SBA) Business Development Officer is responsible for soliciting, and developing loan transactions within the SBA 7(A), 504, and USDA B&I loan programs. These transactions are to be in compliance with the Bank’s and the specific Agencies’ lending policies and procedures; promotes business for the Bank by maintaining good customer relations; and refer customers to the appropriate staff for other services offered by the Bank. The position of SBA Business Development Officer is responsible for assisting in attaining his or her established production goals, as well as department and Bank goals through active participation officer calling programs and provides guidance and support to less experienced loan officers and other staff members. 

Essential Duties:

• Generates new leads through outbound calls, emails, networking, and in-person meetings.
• Builds and maintains strong relationships with prospective and existing clients to drive long-term business.
• Uses CRM systems to track interactions, update customer records, and manage pipeline activity.
• Drafts proposal letters and facilitates the exchange of information and documentation where request by underwriter or management which are necessary to complete the loan analysis for presentation to Senior Management or Directors’ Loan Committee.
• Maintains a working knowledge of the SBA S.O.P., and other regulation manuals and the like, to maintain a functioning knowledge of the Government Guaranteed Loan Programs.
• Coordinates with loan processor / closer and loan underwriter to assist with any customer needs throughout the loan transaction. 
• Contributes to the overall profitability of the department and bank; implements cost controls, income generation, and department marketing efforts; monitors expenses to ensure compliance with the department budget.
• Reinforces the application of superior customer service through his or her own example along with appropriate follow through with involved customers and employees.
• Develops and maintains knowledge of financial industry, economy, market conditions, rates, vendors and competition.
• Represents the Bank in various community, civic, and community reinvestment functions to further enhance the Bank’s image and develop additional business; assists the Bank in establishing and maintaining market position in the financing arena.
• Provides leadership and training to less experienced loan officers and other staff members.
• Embodies the TRAC Values and Critical Behaviors (Teamwork, Relationship, Authenticity, Commitment) as core principles, using them to guide daily interactions and decision-making.
• Completes administrative tasks with a sense of urgency, including required Bank Compliance Training. Responds to internal and external inquiries via email, phone, or messaging platforms in a timely and professional manner. Positively represents the Bank through ethical conduct and community involvement.
• Demonstrates an understanding of and commitment to EEO policies. Fosters a respectful, inclusive workplace by valuing cultural differences, preventing harassment of any kind, and supporting a diverse workforce. 
• Ensures adherence to all Bank policies, procedures, and processes, along with applicable state and federal laws, rules, and regulations, ensuring confidentiality and data privacy while carrying out AML/CFT (Anti-Money Laundering and Countering the Financing of Terrorism) responsibilities specific to the role.
• Performs duties in an office or home office environment, involving tasks such as writing, typing, speaking, lifting moderate weights, and operating office equipment. The position requires physical activities like sitting, walking, and reaching. Reasonable accommodation can be made for individuals with disabilities to perform essential functions.
• Travels up to 75% including but not limited to frequent trips to client locations, sales presentations, industry conferences, corporate events, and training sessions. Travel may include long-distance flights, overnight stays, and local transportation. 

Requirements:

• Bachelor’s degree from an accredited college or university required; relevant field preferred (e.g., Business, Finance, or related).
• Minimum 3–5 years of related experience in banking, financial services, or relevant industry required.
• Ability to align SBA goals with overall bank objectives by contributing to internal policies and lending strategies. Proven skill in building collaborative relationships across departments through open communication and respect, while effectively resolving conflicts. Experience driving innovation and process improvements, including recommending technologies to enhance SBA lending efficiency. Demonstrated ownership of challenges, using setbacks as learning opportunities to foster accountability and team growth.
• Demonstrated ability to cross-sell and explain all products and services with confidence and authority.
• Knowledge of commercial banking products and services as well as strong understanding of federal compliance regulations required. 
• Ability to take initiative and effect change within the Bank through consensus building, negotiation, and conflict resolution. 
• Experience with computer terminal and personal computer operation; mainframe computer system; spreadsheet, and specialty software programs. Proficiency with Microsoft Office Suite (Excel, Word, Outlook) required.
• Effective oral, written, and interpersonal communication skills with the ability to apply common sense to carry out instructions, interpret documents, understand procedures, write reports and correspondence, and speak clearly to customers, vendors and employees. 
• Strong organizational and time management abilities with attention to detail.
• Strong teamwork and relationship skills to lead collaborative efforts, foster alignment, and drive results across teams. 
• Ability to take initiative and impact change within the Bank through consensus building and conflict resolution. 
• Willingness to take on special projects and perform other duties as assigned, beyond core responsibilities, to support team and organizational needs.
• Commitment to continuous learning and professional development to stay current with industry standards and best practices. 
• Ability to maintain authenticity and integrity in all professional interactions, ensuring trust and credibility with stakeholders.
• Capable of managing multiple priorities and meeting deadlines in a dynamic environment.
• Ability to work independently with minimal supervision and as part of a team.
• Proven ability to adapt to changing priorities and procedures.
• Current driver’s license and a vehicle with appropriate insurance coverage if required to drive while performing assigned duties and responsibilities.

About FFB

Since opening our doors in 2005, FFB Bank has focused on one mission: to help businesses, professionals, and successful individuals reach their goals through personalized service and flexible financial solutions. As one of the top-performing community banks in the nation, FFB offers a full range of banking services, including business and personal accounts, specialized lending, and modern payments solutions.  

What It’s Like to Work Here  

We believe our people are our greatest asset. That’s why we foster a supportive, collaborative workplace where employees are empowered to grow, contribute ideas, and make a real impact. 

Highlights include:  

Employee ownership through our ESOP program  

A collaborative, close-knit culture  

Opportunities to participate in community and networking events  

Benefits:  

• Medical, dental, and vision coverage  
• Life insurance 
• Paid vacation 
• 401(k) retirement plan 
• Training & development opportunities 
• Tuition reimbursement 
• Employee Assistance Program 
• Internal job postings and referral program  

Our Values 

At FFB, we live by our core values: Teamwork, Relationship, Authenticity, and Commitment (TRAC).  

Our team members bring these values to life by collaborating with colleagues, building trust with clients, communicating openly, and taking pride in doing amazing work every day!