Question
Temporary Contract
0-2

Table Games Trainee

3/17/2026

The primary duty is to learn table games dealing, including opening and closing tables, while providing exceptional customer service. Specific training covers game protection, accurate card and cash handling, table verification, and maintaining area cleanliness.

Working Hours

40 hours/week

Company Size

201-500 employees

Language

English

Visa Sponsorship

No

About The Company
For over 20 years, the Lake of the Torches Resort Casino has been the premier gaming, dining and entertainment destination to call your home away from home. Situated on the shores of Pokegama Lake and nestled in Wisconsin’s Northwoods, Lake of the Torches has the feel of a classic Northern retreat and reflects its Ojibwe culture and heritage. Lake of the Torches Resort Casino is proudly owned by the Lac du Flambeau Band of Lake Superior Chippewa Indians.
About the Role

Deadline to sign up is Noon on Wednesday, April 15, 2026

DESCRIPTION OF DUTIES: The primary responsibility of this position is to learn how to open and close tables and provide exceptional table games dealing and customer service to guests. Specific responsibilities that will be covered during training include, but are not limited to the following:

  1. Attending all mandatory training sessions
  2. Table Games Training will encompass:
    1. Responsible for understanding the importance of game protection, control and the integrity of table games. 
    2. Maintains accurate and professional dealing of cards and cash or chip transactions at assigned table.
    3. Responsible for the count and verification of tables, start up chips and the count and verification of all cards.
    4. Maintains appearance and cleanliness of tables and table games area. 
  3. Performs other duties as assigned.


POSITION RELATIONSHIPS:

  1. Internal: Occasional contact with associates at all levels within all departments of the organization. 
  2. External: Continual contact with guests and visitors. 

 

SUPERVISORY RESPONSIBILITIES: None 

 

SUPERVISION RECEIVED: Receives training, direction, and supervision from the Table Games Supervisor or Table Games Manager on a daily basis.

 

EDUCATION: A High School education or equivalent is required. 

 

EXPERIENCE: Six months dealer and/or customer service experience is preferred. 

 

SKILLS AND REQUIREMENTS: Must possess excellent interpersonal, communication and problem solving skills. Must possess basic math and cash handling skills and have a customer focus. Must be able to manage and maintain confidential and sensitive information with diplomacy and tact. Must maintain a professional demeanor in stressful situations as necessary

 

WORKING ENVIRONMENT:

  1. Work Conditions: The majority of position responsibilities are performed on the gaming floor with exposure to differentials in temperature and air quality.
  2. Exposure to Hazards: May be exposed to situations where spills, wet floors or guest behaviors may create undesirable conditions.
  3. Physical Requirements: Must be able to walk, stand, bend or lift for extended periods of time.

 

BEHAVIORS: The vision, goals and objectives of Lake of the Torches Resort Casino requires the Table Games Dealer trainee to perform in both a professional and personable manner. The manner in which the trainee relates to fellow employees, customers and visitors is considered parallel in importance to technical knowledge and ability. Respect and consideration given to the dignity of each customer, visitor and fellow employee is a requisite of successful job performance.

 

OTHER: Must be able to work irregular hours, weekends, holidays and be available for call in to work on short notice. Must attend all mandatory meetings and participate in training and development sessions.



Key Skills
Interpersonal SkillsCommunicationProblem SolvingBasic MathCash HandlingCustomer FocusConfidentialityTactDiplomacyProfessional DemeanorDealing CardsGame ProtectionTable Count Verification
Categories
HospitalityCustomer Service & SupportSecurity & Safety
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