Laboratory Support Supervisor

Description

Role: Laboratory Support Specialist Supervisor

Department: Specimen Receiving 

Levels: n/a

Status: Exempt, Full-Time

Location: On-Site: Overland Park, KS

Manages Others: Yes

Prepared Date: 01/19/2026

Revised Date: 01/19/2026

Basic Function and Scope of Responsibility:

The Specimen Receiving Supervisor is responsible for overseeing the day-to-day operations of the specimen receiving area, ensuring accurate and timely processing of incoming specimens. This role supports the Specimen Receiving Manager by supervising staff, maintaining compliance with regulatory standards, and optimizing workflow efficiency.

Essential Job Duties:

• Supervise specimen receiving activities, including intake, verification, labeling, and distribution to testing departments. 
• Coach and hold team members accountable when areas of improvement are identified
• Accurate receiving, ordering, and handling of specimens 
• Supervise the accurate handling of send out testing
• Provide prompt and accurate resolution for client service and medical records issues, including follow-up with stakeholders, where applicable
• Assist with implementation and maintenance of standard operating procedures (SOPs) for specimen receiving and handling, sendouts, and Problem Sample Resolution. Act as a liaison with courier services to resolve issues and arrange services
• Ensure Adherence to established SOPs and quality standards
• Demonstrate effective teamwork skills by sharing information and encouraging input from others
• Support inspection readiness and compliance with all applicable regulatory requirements
• Assist the manager with the Quality Management program including NCE and CAPA and identify the need for and champion RCA, when applicable
• Maintain a standard of cleanliness and safety in work area 
• Provide training and competency assessment for staff and provide constructive feedback when team members need additional support
• Other duties as assigned

Requirements

Essential Knowledge, Skills and Abilities:

• High school Diploma required
• Associate’s degree in biology or equivalent combination of education and experience preferred
• Laboratory pre-analytical experience: Minimum of 4 years
• Ability to solve problems, prioritize and multi-task in a deadline driven environment
• Strong analytical skills, meticulous documentation skills, ability to follow established procedures, and experience with relevant software.
• Maintains patient confidentiality.
• Provides coaching and mentoring to staff
• Complete annual reviews
• Complete timecards and payroll timely
• Assists with accessioning specimens or problem sample resolution 
• Understanding of applicable regulatory requirements
• Willing to work with potentially infectious human blood and body fluids
• Requires flexibility in schedule, working hours and days (potentially including weekends) outside of normal schedule when necessary
• Goal oriented, with excellent time management and organizational skills
• Excellent interpersonal skills, with ability to interact effectively and work efficiently with people at all levels in an organization
• Ability to pivot to meet to meet the needs of the business
• Familiarity with medical terminology
• Ability to operate multiple systems at one time
• Maintains professional attitude
• Excellent verbal & written communication skills
• Ability to keep sensitive information confidential
• High level of proficiency with PC based software programs
• Ability to make independent decisions in matters of significance
• Other duties as assigned by management

Physical Requirements:

• Physical dexterity sufficient to use hands, arms, and shoulders repetitively to operate a keyboard and other office equipment, use a telephone, access file cabinets or refrigerators/freezers, and other items stored at various levels, including overhead
• Ability to speak and hear well enough to communicate clearly and understandably with sufficient volume to ensure an accurate exchange of information in normal conversational distance, over the telephone, and in a group setting
• Ability to stand for extended periods of time as necessary
• Ability to lift and move items weighing up to 20 pounds
• Physical dexterity sufficient to move body frequently around equipment
• Ability to continuously operate a personal computer for extended periods of time 
• Mental acuity sufficient to collect and interpret data, evaluate, reason, define problems, establish facts, draw valid conclusions, make valid judgments and decisions

The essential physical and mental requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.