Development and Volunteer Coordinator

Description

All Classical Radio seeks a dynamic, detail-oriented Development and Volunteer Coordinator who will oversee scheduling and project supervision for volunteers, and support development/fundraising duties and community engagement initiatives. 

The Development and Volunteer Coordinator is a key member of All Classical Radio’s development team and will assist with day-to-day aspects of development/fundraising including donation processing, data entry, donor correspondence and support, mailings preparation, fundraisers, and special events. The Coordinator is the primary liaison for station volunteers and is responsible for stewarding relationships with the organization’s volunteers to help guide recruitment, projects, schedules, and relationship-building. 

The Coordinator will play an essential role in fulfilling All Classical Radio’s vision and initiatives. The ideal candidate must be a highly organized self-starter who can lead and collaborate with diverse stakeholders. The successful Coordinator will bring excellent communication and interpersonal skills and enjoy working with a highly functioning team of exceptional colleagues. 

This is an in-person / in-office position which will require some early morning, evening, and weekend hours.
 

All Classical Radio is one of America’s top classical music and arts networks, broadcasting from the heart of Portland, OR. The station serves nearly a quarter of a million local listeners in Oregon and SW Washington and millions of listeners worldwide via mobile app and online streaming. You will be part of a daily collaboration with station leadership and colleagues, where you use your talents and skills to bolster the strengths of this vibrant radio station, carrying out All Classical Radio’s mission to build a cultural community and provide access to the arts for all. All Classical Radio’s newly built headquarters in KOIN Tower in downtown Portland brings unprecedented opportunity to involve community members in this service, fortifying All Classical as a pillar of the arts ecosystem.

Pay is competitive and dependent upon qualifications and experience. The expected salary range is $21.28/hr. - $25.04/hr. Generous benefits package includes: 100% employer paid health insurance (medical, dental, vision) for employees and their spouses/partners/ dependents; 2% 401(k) employer match; starting PTO of up to 29 days per year. This position is covered by a collective bargaining agreement.
 

Resume and cover letter are required as part of the application. This position will remain open until filled, and applications will be reviewed on a rolling basis. Priority consideration will be given to applications submitted by March 23, 2026.

All Classical Radio is an equal opportunity workplace – we do not discriminate on the basis of actual or perceived race, color, sex, gender identity, ethnicity, national origin, religion, age, marital or familial status, appearance, sexual orientation, principal language, veteran status or disability. Prospective or current employees may notify the appropriate local, State or Federal agency if they believe they have been the victims of discrimination. This policy applies to activities related to recruiting, retention, training, promotion, or separation. For more information about All Classical Radio please see our history on the About page at https://www.allclassical.org.

Position open until filled. No phone calls or drop-ins please. 

Requirements

Development and Donor Support (50%)

• Donation processing and data entry in fundraising CRM including processing checks, online and phone donations, direct deposit gift entries, recurring Sustaining gifts, in kind and vehicle donations.
• Weekly donor acknowledgement preparation and execution, including data review, letter merging/printing, envelope preparation, assembly, and volunteer delegation. 
• Conduct CRM donor data reporting and maintenance routinely and by request to ensure accuracy and integrity of donor records and donor behavior tracking.
• Field incoming listener and donor support phone calls and emails and proactively communicate with donors as needed for donor support and relationship building.
• Participate in rotating on-call schedule, generally to include 4-6 weekend hours monthly dedicated to responding to listener/donor inquiries, and special projects as requested. On-call duties may be fulfilled remotely.
• Provide on-air fundraiser support, including morning, evening, and weekend hours.
• Help the fundraising team plan and execute in-person donor and community-building events such as open houses, dinners, concerts, etc. 
• Periodically represent the station at external/community events. 

Volunteer Coordination and Oversight (40%)

• Oversee all volunteer scheduling including front desk reception, weekly live in studio concert broadcast Thursdays @ Three audience and logistics management, seasonal and ongoing projects, and special events.
• Screen, onboard, and train volunteers, including monitoring and responding to inquiries and conducting interviews; collecting required paperwork; identifying appropriate tasks and projects; executing training and regular retraining; maintaining all handbooks and training materials; maintaining working knowledge of all key volunteer tasks. 
• Maintain accurate volunteer records including but not limited to maintaining contact information and skills/interests in CRM, tracking and reporting on volunteer activities, and maintaining required paperwork and records.
• Recommend, propose to management, and execute volunteer recruitment activities such as including but not limited to surveying staff for projects, identifying/recommending new projects, recommending/executing recruitment.
• Cover the role of front desk receptionist when volunteers are unavailable. 
• Oversee volunteer committees, such as the Community Advisory Group (meets quarterly), including leading regular and special meetings, tracking attendance, recording and providing meeting notes, recruitment, etc.
• Other duties as assigned.

Community Relations, Marketing, and Miscellaneous (10%)

• Lead station tours following Thursdays @ Three broadcasts, and by request/as scheduled.
• Maintain familiarity with key Marketing communication channels including social media inquiries for coverage or on call duties as needed.
• Participate in proofreading as requested on Marketing and communications materials.
• Maintain up to date inventory of all development, communications, and administrative supplies pertinent to department and job duties including but not limited to letterhead, envelopes, postcards, etc.
• Participate in gift shop order fulfillment and conduct/oversee regular merchandise inventory and reporting

Required Qualifications and Functions 

• A minimum of three years of professional experience working with diverse communities in public-facing, customer service roles. 
• Familiarity and experience with any constituent-based database/CRM.
• Capacity to learn new systems and processes quickly and accurately, with extremely high attention to detail.
• Experience scheduling, supervising, and recruiting volunteers.
• Experience leading meetings and/or group work.
• Ability to prioritize multiple tasks, effectively manage time and deadlines, adapt to shifting priorities, and proactively solve problems, working both independently and collaboratively.
• Professional, friendly, positive, and enthusiastic; a hard worker demonstrating reliability, creativity, and a commitment to excellence.
• Ability to actively seek and incorporate constructive feedback into workflow.
• Available and willing to work evenings and weekends as needed including fundraisers, special projects, and events.
• Displays excellent written and verbal communication skills in working with diverse internal and external stakeholders, including the ability to remain calm and courteous under pressure.
• Demonstrates confidence in conveying All Classical Radio’s mission and values, and ability to represent the station professionally and authentically.
• Strong PC computer skills including proficiency with Excel, Outlook, PowerPoint, OneDrive, and CRM software.
• Commitment to maintaining confidentiality as required in Company policies.

Preferred Qualifications

• College degree
• Significant experience with donor-centric CRMs
• Knowledge/experience with marketing tools and practices is a plus, such as WordPress web editing, Constant Contact or other email management system, Adobe Creative Cloud tools, Canva, video/photography capture/editing, social media platforms
• Interest in and commitment to the core values of public service media 
• Knowledge, love of, and excitement for classical music and the arts; background in music and art is a plus
• Familiarity with nonprofit and arts organizations in Portland/Pacific NW is a plus

Physical requirements

The physical demands described here represent those that must be met by an employee to perform the essential functions of this job successfully. Reasonable accommodation may be available for qualified individuals as necessary and determined through the interactive process.

The employee must frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds. While performing the duties of this job, the employee is regularly required to walk/move to different areas of the office and working environment, and effectively communicate with staff, volunteers and the community. The employee is frequently required to stand or sit in one location for extended periods of time; reach with hands and arms; and use hands to finger, handle, or feel while conducting fine motor tasks and operating equipment.