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Customer Service Representative

3/17/2026

Customer Service Representatives are responsible for answering incoming calls, scheduling service appointments for HVAC and plumbing issues, and ensuring customers are taken care of quickly. They must also work closely with dispatch and technicians while accurately entering and updating customer information.

Working Hours

40 hours/week

Company Size

11-50 employees

Language

English

Visa Sponsorship

About The Company

"We are rewriting the book on how partnerships are formed, and redefining the future of the home services industry." Blue Cardinal Home Services Group was founded by a lifelong tradesman, to meet the needs and exceed the expectations of fellow tradesmen interested in discovering opportunities, and securing their futures. Founder and CEO Trey McWilliams quickly recognized while on his own journey to unlock the potential of partnership, that there was tremendous opportunity to bring something truly unique to the space. By marrying a lifetime of industry experience and world-class innovators and leaders, the Blue Cardinal Home Services Group is a powerhouse of resources, experience, knowledge and opportunity. In addition to the explosive potential, we remain fiercely committed to truly getting to know our partners on both a personal and professional level. We are committed to understanding the foundation of your company, experiencing your culture, and learning about each unique piece that makes it whole.

About the Role

Description

Customer Service Representative (CSR)
McWilliams Heating, Cooling & Plumbing – Lufkin, TX

Do you enjoy helping people and being the friendly voice that saves someone’s day?

At McWilliams, our CSRs are the heart of the customer experience. When someone calls because their AC isn’t working or they’ve got a plumbing issue, you’re the calm, helpful voice that gets things moving and makes their day a little easier.

If you like staying busy, talking with people, and being part of a team that has your back — this could be a great fit.

Requirements

What our CSRs do
Answer incoming calls and schedule HVAC and plumbing service appointments
Help customers by listening, asking the right questions, and getting them taken care of quickly
Work closely with dispatch and technicians to keep the day running smoothly
Enter and update customer information accurately
Create a positive experience for every customer from the first call to the completed job

What we are looking for in our next CSR
Friendly, positive attitude and strong communication skills

Ability to stay organized in a fast-paced environment
Customer service or call center experience is a plus
Comfortable using computers and scheduling systems
A team player who enjoys helping customers and supporting coworkers

What we offer our CSRs
$17/hour
Monday–Friday schedule (8:00 AM – 5:00 PM)
On-call rotation
Medical, dental, and vision benefits
Paid time off and paid holidays
Supportive team environment with opportunities to grow

If you enjoy helping people and want to be part of a company that values great customer service, apply today. We’d love to meet you.

Key Skills

Customer ServiceCommunication SkillsSchedulingData EntryProblem SolvingTeamworkComputer LiteracyScheduling SystemsCall HandlingPositive Attitude