Project Coordinator

Description

Empower Solar is a full service, residential solar installer looking for experienced and driven individuals to join our ever-expanding team. We are currently looking for a Project Coordinator to ensure all paperwork is complete and ready to submit to utility.

Responsibilities and Duties:

• Assigned 230-270 active projects
• Interact with customers and sales reps via telephone, email, or text messages to resolve questions and provide updates
• Review all front-end accounts daily to ensure accounts move quickly and efficiently
• Review newly assigned accounts daily to check for all needed documents (financing, install documentation)
• Assisting with customer service inbound line as needed fielding customer questions and service request
• Update homeowners each week as to the current project status and work to obtain any items needed
• Review all email and CRM notifications daily
• Notify homeowners of system layouts and assist with any changes needed
• Work closely with the roofing department to sign documents and schedule installation
• Assist with obtaining homeowner signatures on all needed forms

Requirements:

• Minimum of 1 year of experience in the solar and or customer service industry
• Excellent written and verbal communication skills
• The ability to work under pressure and handle challenging situations
• Confidence, drive, enthusiasm and a sense of responsibility
• Excellent complex multi-functional project and people management skills
• Excellent analytical, quantitative, organizational, and prioritization skills
• Ability to discuss strategic and sensitive issues in a confidential manner
• High school diploma, GED, or equivalent

Preferred Requirements:

• Minimum 1-2 years of knowledge in the solar industry
• Minimum 1-2 years of customer service experience

Benefits:

We offer employees working full-time comprehensive benefits, including health coverage (medical, dental and vision) paid Holidays off, and Sick Leave.

Physical Demands:

While performing the duties of this job, the employee is frequently required to stand, walk, use hands to finger, handle or feel and reach with hands and arms. The employee must occasionally lift and or move up to 35 pounds.

Please see the attached ADA Physical Demands list for further details

The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.