IT Support Technician

Description

Lyons Magnus is a multi-national, multi-plant food and beverage manufacturer that invests in modern enterprise systems, analytics, and manufacturing technologies to support operational excellence across its locations.

The IT Support Technician provides first- and second-level technical support primarily at the Fresno Corporate Office, including production and warehouse operations, while also supporting users across multiple sites. This role delivers hands-on assistance for end-user devices, Microsoft-based systems, and business applications, ensuring reliable IT services for corporate, manufacturing, and mobile users.

Pay Range: $26.00 - $35.00 per hour 

Hours: 7:00 am - 4:00 pm or 8:00 am - 5:00 pm 

Schedule: Monday - Friday

Location: Fresno, CA

Travel Requirements: None

Work Environment Available:  Office and production 

Requirements

Core Responsibilities:

• Provide first-level IT support and assist with advanced troubleshooting alongside senior IT staff
• Respond to help desk tickets, emails, calls, and walk-up requests in a timely, professional manner
• Support Windows laptops, desktops, printers, peripherals, and mobile devices
• Troubleshoot Microsoft 365 (Outlook, Teams, OneDrive, SharePoint) and common business applications
• Image, configure, deploy, and maintain end-user devices
• Assist with device enrollment, compliance, and endpoint security tools
• Support onboarding and offboarding (user accounts, devices, system access)
• Assist remote users (sales, field staff) with VPN, connectivity, and hardware issues
• Provide on-site support at the Fresno office (office, production, warehouse) and assist remote locations as needed 
• Escalate issues with clear documentation and troubleshooting details
• Document issues, resolutions, and procedures
• Support IT projects, hardware refreshes, and system improvements

Knowledge, Skills and Abilities:

• Windows 10 and Windows 11
• Microsoft 365 (Outlook, Teams, OneDrive, Excel)
• Apple iOS devices (iPhone and iPad)
• Networking concepts (DNS, DHCP, TCP/IP)
• User account management (Active Directory and Entra ID)
• Strong customer service, communication, and teamwork skills
• Ability to troubleshoot issues logically and follow established standards
• Detail-oriented and highly organized
• Ability to prioritize and manage multiple tasks
• Ability to work both independently and as part of a team

 Preferred Qualification: 

• Experience supporting manufacturing or industrial environments
• Intune / MDM
• Endpoint security tools (EDR/AV)
• VPN clients and remote access solutions
• Experience with:
• Active Directory (user accounts, password resets, group membership)
• Imaging / device deployment
• Hardware rollouts or refresh projects
• Working understanding of:
• DHCP vs static addressing
• DNS basics
• Wired vs wireless troubleshooting
• VLANs
• Experience using a ticketing system and following documented processes
• Ability to explain technical issues to non-technical users
• Certifications:
• CompTIA A+
• CompTIA Network+ or Security+
• Microsoft fundamentals certifications

Required Qualifications:

• 1-3 years of experience in an IT support, help desk, or technical support role
• Strong working knowledge of Windows 10/11
• Experience supporting Microsoft 365
• Familiarity with PC hardware, peripherals, and printers
• Strong customer service and communication skills