Seasonal Housekeeping at The Wilds

Overview

Help create a clean, welcoming, and memorable environment for every guest at The Wilds. As a Seasonal Housekeeper, you’ll play a key role in maintaining cabins, guest facilities, restrooms, and common spaces while supporting our mission of conservation, guest care, and exceptional hospitality.

Responsibilities

Guest Area Cleaning & Presentation

• Clean and prepare guest cabins, restrooms, and facilities following established Wilds cleanliness standards.
• Ensure all guest areas are stocked with appropriate supplies (linens, toiletries, paper products).
• Maintain cleanliness of lodging common areas, gift shop restrooms, and public spaces as assigned.
• Ensure rooms and common areas meet appearance, sanitation, and safety expectations before guest use.

Laundry & Supplies

• Wash, dry, fold, and organize linens and laundry as assigned.
• Maintain and transport housekeeping carts, ensuring adequate supply levels throughout shifts.
• Assist with inventory rotation and proper storage of supplies and equipment.

Operational Safety & Standards

• Follow all cleaning procedures and chemical safety guidelines according to training and manufacturer instructions.
• Report maintenance issues, damage, or safety hazards promptly to the appropriate supervisor.
• Maintain secure and responsible key handling at all times.

Teamwork & Mission Support

• Work collaboratively with Facilities, Guest Services, and Visitor Operations teams to support daily needs.
• Communicate effectively via two‑way radio as required.
• Strive to further the mission of The Wilds and support the Columbus Zoo Family of Parks.

Qualifications

Minimum Requirements

• Must be 16 years or older.
• Possession of a valid state-issued identification.
• Ability to work outdoors and indoors in varying weather conditions.

Customer Service & Professionalism

• Positive, professional attitude and teamwork mentality.
• Good communication skills, both verbal and written.
• Ability to interact professionally with guests while working in lodging environments.

Work Style & Core Skills

• Strong attention to detail and organizational skills.
• Ability to adapt in a fast‑paced work environment.
• Ability to prioritize multiple cleaning assignments efficiently.
• Ability to follow safety procedures and cleaning protocols

Physical & Environmental Requirements

• Ability to lift, push, or pull up to 25–35 lbs.
• Ability to stand, walk, bend, and perform repetitive motions for extended periods.
• Comfortable using basic cleaning tools (vacuum, mop, broom, etc.).

Compliance & Employment Requirements

• Successfully complete a pre-employment drug screening and background check.
• Subject to the Drug-Free Workplace Policy, BMV Check, and Criminal Background Check
• This position is not eligible for overtime pay.