Director of Revenue Cycle

Onsite

Full Time, 35 hours

Greenwich, CT

Overview

The Director of Revenue Cycle provides strategic and operational leadership for all revenue cycle functions at Family Centers. This role oversees billing, coding, collections, payer enrollment, and denial management to ensure financial sustainability and compliance with applicable regulations, including HRSA and Federally Qualified Health Center (FQHC).

Working closely with the Chief Financial Officer and organizational leadership, the Director of Revenue Cycle leads initiatives to improve revenue integrity, optimize reimbursement, strengthen internal controls, and enhance the overall efficiency of revenue cycle operations across Family Centers’ multi-site clinics.

The Role

• Lead and implement revenue cycle strategies that support the organization’s financial goals and long-term sustainability.
• Oversee all revenue cycle operations including charge capture, coding, billing, collections, payer enrollment, credentialing oversight, and denial management.
• Monitor KPIs such as days in accounts receivable, payer reimbursement trends, and denial rates, and implement improvement strategies.
• Ensure compliance with FQHC regulations, HRSA requirements, and sliding fee scale policies.
• Review payer contracts to ensure reimbursements align with negotiated rates and identify opportunities for improvement.
• Maintain strong internal controls related to revenue management and safeguarding of financial assets.
• Collaborate with leadership to improve workflows, resolve operational issues, and increase overall efficiencies.
• Recruit, train, and manage revenue cycle staff while promoting accountability, professional development, and cross-training.
• Oversee departmental policies, procedures, and performance standards to ensure consistency and compliance.
• Utilize electronic health record and billing systems to monitor performance, analyze trends, and identify improvement opportunities.
• Prepare and present revenue cycle performance reports and financial metrics to senior leadership.
• Other duties as assigned

Requirements

• Bachelor’s degree plus at least 10 years of healthcare revenue cycle experience, encompassing leadership responsibility.
• Demonstrated knowledge of healthcare billing practices, payer reimbursement processes, and revenue cycle operations.
• Understanding of Medicare, Medicaid, CPT, CDT, and ICD-10 coding standards.
• Experience managing teams and driving performance improvement.
• Proficiency with Microsoft Office and healthcare billing systems.

Preferred

• At least 5 years of experience working in a Federally Qualified Health Center (FQHC) or community health center setting.
• Professional certification such as CRCR, HFMA, or similar.
• Experience with Epic or comparable electronic health record systems.
• Demonstrated success improving revenue cycle performance and operational efficiency.

About Family Centers

Family Centers is a private, nonprofit organization providing health, education, and human services to children, adults, and families throughout Fairfield County. Our team of more than 300 professionals and over 500 trained volunteers collaborate to deliver a wide range of responsive and innovative programs. Through our comprehensive network of services, more than 26,000 children, adults, families, and communities each year receive the care, encouragement, and resources they need to realize their potential.

Benefits & Perks

At Family Centers, we believe in taking care of our compassionate staff who care for our community. We offer a comprehensive benefits package designed to support employee health, financial wellbeing, and work-life balance.

Full-time employees enjoy:

• Generous Paid Time Off – Up to 15 vacation days annually (increases to 25 days after 10 years), 11 paid holidays, up to 3 personal days, and up to 10 sick days
• Half-Day Summer Fridays (in select programs)
• Medical, Dental & Vision Coverage Options
• Health Savings Account (HSA) with monthly employer contributions
• Flexible Spending Accounts (FSA & DCA)
• 403(b) Retirement Plan with up to 6% employer contribution
• Employer-Paid Long-Term Disability, Life & AD&D Insurance
• Employee Assistance Program (EAP)
• Voluntary benefits including Critical Illness Insurance, Pet Insurance, and supplemental Life Insurance
• Tuition Assistance (eligible after 6 months of service)

Family Centers has been consistently recognized as one of the Top Workplaces in Western Connecticut by Hearst Connecticut Media and holds a perfect 100 Encompass rating from Charity Navigator.

For more information and to apply, please visit www.familycenters.org or our LinkedIn page.

Family Centers is committed to providing equal employment opportunities to all applicants and employees as indicated in applicable federal and/or state laws.