Customer Service Representative

3/20/2026

The main objective is to book service appointments and perform all necessary actions to ensure customer satisfaction. This role requires developing an effective and efficient track record in customer service.

Salary

17 - 19 USD

Working Hours

40 hours/week

Company Size

51-200 employees

Language

English

Visa Sponsorship

About The Company

Arlinghaus Plumbing, Heating and Air Conditioning has more than 75 years of experience in the home and commercial service industry. Complete customer satisfaction is the mission of our family business. It is the reason our company has earned the elite status of “Trane Comfort Specialist.” We are in excellent standing with the Better Business Bureau, local Homebuilders Association, and the local Chamber of Commerce. We are members of the NextStar Network and have been voted as a Best of NKY recipient for the past four years. We are licensed and operate in Kentucky, Ohio and Indiana. Your family can rely on our extensive experience, service, and quality installations to be assured that each valued client’s job is done correctly and on time. Arlinghaus is the future of the plumbing, heating and air conditioning trade, with progressive practices in duct-design, engineering, and service. Competitive prices will allow us to remain ahead of the competition.

About the Role

About Us

Arlinghaus Plumbing, Heating and Air Conditioning is a family-owned company committed to exceeding the expectations of our customers by providing the best quality solutions, products and services provided by highly trained and integrity like-minded individuals. If you’re ready to be a part of an organization that is rapidly growing and making an impact on your future, we have the right opportunity for you!

What’s In It For You

Unmatched team support
Friendly, upbeat work environment
Competitive compensation & benefits
Paid Vacation & PTO
Company paid Short & Long Term Disability
Company paid Group Life Insurance
401k with company match

Schedule:

Monday-Friday 10:30am-7:00pm
Full-Time In Office Position
Voluntary OT Available

Pay:

$17-19hr + Bonus!

Main Objective

Book service appointments and do whatever is necessary to promote customer satisfaction.

Competencies for Success

Develop a effective and efficient track record in customer service.
Call center experience taking 120 calls per day.
IT competent; good typist and proficient with phone systems.
Highly organized with exceptional follow-through abilities.
Strong verbal and written communications.
Ability to build trust and demonstrate empathy.
Personality that blends well with a fast-paced, goal-driven environment.
Competitive individual contributor who also loves to win as a team.
Highly motivated, flexible and great attitude on life.

Monday-Friday 10:30am-7:00pm

Key Skills

Customer ServiceAppointment BookingCommunicationOrganizationFollow-throughTypingPhone SystemsEmpathyGoal-DrivenTeamworkFlexibilityMotivation