Customer Service Assistant 1 - 20068285

3/20/2026

This role involves responding to physician inquiries, updating and maintaining physician records within DEP systems, and reviewing physician applications. The assistant will also help with reimbursement and quality audits to ensure physician compliance with the DEP handbook.

Working Hours

40 hours/week

Company Size

10,001+ employees

Language

English

Visa Sponsorship

About The Company

Employment with the State of Ohio is more than ‘just a job’ – it is a privilege to serve our families, friends and neighbors who rely on us throughout our great state. We are a team of dedicated public servants committed to high performance, innovative thinking, and delivering excellent and efficient services. Our goal is to recruit and retain the best talent for our positions, because when we have the best talent, we get the best results for our community. We are #TeamOhio.

About the Role

BWC’s core hours of operation are Monday-Friday from 8:00am to 5:00pm, however, daily start/end times may vary based on operational need across BWC departments. Most positions perform work on-site at one of BWC’s seven offices across the state. BWC offers flex-time work schedules that allow an employee to start the day as early as 7:00am or as late as 8:30am. Flex-time schedules are based on operational need and require supervisor approval.

What You’ll Be Doing:

Responds to physician inquiries
Updates and maintains physician records in DEP systems
Reviews DEP physician applications
Assists with reimbursement and quality audits
Assists in ensuring DEP physician compliance with DEP handbook

Required Experience and/or Education:
3 mos. trg. or 3 mos. exp. in office practices & procedures; 1 course or 3 mos. exp. in public relations or customer service to include techniques for dealing with difficult people; 1 course or 3 mos. exp. in typing, keyboarding, data entry or word processing; 1 course or 3 mos. exp. in operation of personal computer.

Or equivalent of Minimum Qualifications for Employment noted above.

MAJOR WORKER CHARACTERISTICS
Knowledge of office practices & procedures; public relations; federal &/or state laws, rules, policies &/or procedures
applicable to inquiries, complaints &/or transactions being processed;* typing/keyboarding. Skill in operation of office
equipment (e.g., multi-line or single line telephone, photocopier, facsimile machine, teletype, cash register/cash counter,
adding machine);* operation of personal computer or computer terminal. Ability to apply applicable laws, rules, policies &
procedures to respond to inquiries, requests &/or complaints &/or process transactions involving several variables within
familiar context; handle routine contacts in writing &/or by telephone, teletype, e-mail, in-person &/or other means of
communication with variety of internal & external customers, some of whom may be irate; collate & classify information
about data, people or things; prepare &/or maintain accurate records & reports; work alone on most tasks.
(*)Developed after employment.

Key Skills

Office PracticesPublic RelationsData EntryKeyboardingTypingComputer OperationTelephone OperationPhotocopier OperationFacsimile OperationRecord KeepingReport Preparation