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Account Manager

3/20/2026

Responsibilities include handling customer service tasks such as addressing service questions and issues, maintaining account information, and processing billing and payments. The role also involves coordinating with field operations to ensure a seamless customer experience and proactively identifying solutions for customer concerns.

Salary

24 - 25 USD

Working Hours

40 hours/week

Company Size

51-200 employees

Language

English

Visa Sponsorship

About The Company

Mainely Grass is a local New England lawn care company, dedicated to meeting and exceeding customer expectations. We partner with you to help improve the health, appearance, and useability of your lawn, while improving the time you spend enjoying your favorite outdoor spaces, by keeping mosquitos and ticks at bay with our custom pest control solutions. Our technicians pride themselves on delivering professional and timely services and always guarantee our work. Incorporated in 1999 in York, Maine, Mainely Grass quickly grew to be the #1 lawn-care provider in Southern Maine and New Hampshire Seacoast. Our reputation for superior service and care encouraged us to expand our services into New Hampshire’s Manchester market in 2008, Boston’s North Shore in 2015, and most recently into Cape Cod for Summer 2021. At Mainely Grass, we are committed to using sustainable & environmentally friendly techniques and practices whenever possible. We subscribe to Best Management Practices (BMPs) and Integrated Pest Management (IPM), meaning that we apply products responsibly, targeting and treating weeds and pests only where they exist. As your lawn care partner, we assess and consider all options available to treat your property effectively and economically, and continually monitor to ensure a safe and beautiful outdoor experience year after year. Our dedicated team appreciates the opportunity to care for your property as if it were our own.

About the Role

Description

Join the premier lawn care provider in New England and work with a team that leads with the core values of Quality, Customer Service, and Education. With these values, we are dedicated to providing superior service with an unparalleled customer experience throughout the Massachusetts, New Hampshire, and Maine area.

We are looking for a Full-Time Account Manager who brings to the team an Energetic personality, with a demonstrated ability to engage and communicate with customers in a service-oriented setting. To succeed in this position, candidates should have exceptional communication, computer, and problem-solving skills. You should be resourceful, analytical, adaptable, and organized, with the ability to build relationships with our customers. The ideal candidate will have experience operating and navigating CRM/ERP systems (Hubspot, Workwave preferred but not necessary).

Responsibilities Include

Customer Service tasks such as service questions and issues, maintaining up-to-date account information, and billing and payment processing
Coordination with field operations to ensure a seamless customer experience
Identify and proactively look for solutions to correct customer concerns and issues
Responsible for maintaining a high level of professionalism and empathy with customers
Assist with challenging customer requests or issue escalations as needed

Benefits

Health Insurance- 80% premium paid by the employer
Dental
Vision
Life Insurance
401K - up to 4% company match immediately available
PTO
Holiday Pay
Employee Discounts
Competitive Compensation

Key Skills

Customer ServiceCommunicationComputer SkillsProblem-SolvingResourcefulnessAnalytical SkillsAdaptabilityOrganizationRelationship BuildingCRM NavigationERP NavigationEmpathy