Ride United Community Coordinator

Description

DESCRIPTION

United Way of Bluegrass (UWBG) works to create opportunities for all members of our community to improve their lives. We focus on the building blocks of a good life — a quality education, financial stability for individuals and families, and good health. We bring together the voices, expertise, and resources to define, articulate, and implement a common agenda for change across our region. That is what it means to "Live United" in Central Kentucky.

POSITION DESCRIPTION

 The primary role of the Ride United Community Coordinator is to coordinate and book transportation rides for callers relating to the Ride United Transportation Assistance (RUTA) program. This position is completely remote. 

Requirements

ESSENTIAL FUNCTIONS

• Client Interaction & Customer Service
  Provide empathetic, professional assistance by actively listening, assessing needs, and booking accurate transportation for Lexington-Fayette County residents.
• Cultural & Linguistic Responsiveness
  Engage respectfully with individuals from all backgrounds, adapting communication styles to ensure equitable and culturally competent service for all callers and partners.
• Problem-Solving & Decision-Making
  Evaluate complex client and partner situations, use sound judgment to determine next steps, and follow established protocols to make timely and accurate decisions.
• Communication & Documentation
  Prepare clear, professional written and verbal communication, and maintain accurate, timely documentation of calls and rides booked.
• Technology & Systems Navigation
  Use contact center software, CRM platforms, transportation booking portal, and digital tools effectively; maintain proficiency with Microsoft Office, Google Workspace, and database systems.
• Professionalism & Ethical Practice
  Maintain confidentiality, integrity, and adherence to UWBG and InformUSA ethics; demonstrate reliability, accountability, and accuracy in all assigned duties .
• Collaboration & Team Partnership
  Work cooperatively with colleagues, cross-functional teams, community partners, and internal departments to support shared goals, resolve issues, and ensure seamless service delivery.

REQUIRED SKILLS

• Advanced Problem-Solving & Critical Thinking
  Ability to assess complex situations, identify appropriate resources, and make sound, timely decisions.
• Strong Communication Skills (Verbal & Written)
  Able to convey information clearly and professionally while adapting communication style to diverse audiences.
• Active Listening & Customer Service Skills
  Skilled at understanding caller needs, demonstrating empathy, and providing calm, supportive guidance in stressful situations.
• Cultural Competence & Inclusivity
  Ability to engage respectfully with individuals of diverse backgrounds and ensure equitable, unbiased service delivery.
• Data Entry Accuracy & Documentation Skills
  Strong attention to detail with the ability to maintain accurate records, update resource information, and follow documentation standards.
• Proficiency in Technology & Database Systems
  Comfortable navigating CRMs, resource databases, contact center platforms, Microsoft Office, Google Workspace, transportation booking portal, and learning new software quickly.
• Time Management & Organizational Skills
  Able to manage multiple tasks, prioritize deadlines, and maintain accuracy in a fast-paced remote environment.
• Collaboration & Teamwork
  Ability to work effectively with cross-functional teams, community partners, and internal departments while maintaining a supportive, solution-focused approach.

CORE UNITED WAY COMPETENCIES

MISSION-FOCUSED - A top priority is to create real social change that leads to better lives and healthier communities. This competence drives performance and professional motivations.

RELATIONSHIP ORIENTED - Understands that people come before process and is astute in cultivating and managing relationships toward a common goal.

COLLABORATOR - Understands the roles and contributions of all sectors of the community and

can mobilize resources (financial and human) through meaningful engagement.

RESULTS-DRIVEN - Dedicated to shared and measurable goals for the common good, creating, resourcing, scaling, and leveraging strategies and innovations for broad investment and impact.

BRAND STEWARD - A steward of the brand and understands his/her role in growing and protecting the reputation and results of the greater network.

Education Requirements

Associate's Degree or equivalent work experience

Experience required:

Minimum of 1-3 years related customer service experience in human service, non-profit, or other related field preferred or sufficient combination of education and experience. Remote work and/or call-center experience preferred.

REQUIRED LICENSE/REGISTRATION/CERTIFICATIONS

Valid driver’s license required, as well as access to a reliable insured automobile to be used for work-related travel when applicable.

WORK ENVIRONMENT

This position is 100% remote and must comply with the UWBG remote work policy. Home office must have reliable internet access and limited distractions. Occasional travel is required to outreach related events and UWBG staff meetings.

EXPECTED WORK HOURS

Must be willing to occasionally work a non-standard work schedule when required, including nights, weekends, and other unusual hours.

PRE-EMPLOYMENT SCREENING REQUIREMENTS

A national background check and other screenings may be required.

BENEFITS

Our robust benefits package includes 100% employer-paid premiums on employee-only health, dental, and vision plans; 3%-6% employer contributions to 401(k), employer-paid life, and STD insurance; generous parental leave policy, PTO, and more.

PAY RANGE

$21.00 per hour

Position is contingent on grant funding

This is a contract-funded position that may be renewed annually, subject to continued funding and organizational need.