Import Support Services - Reefer Desk

3/21/2026

This role involves managing import support services by responding to internal emails regarding bills of lading, tracking cargo, and informing customers of critical milestones. The position also requires coordinating solutions for intermodal and documentation issues, executing diversion requests, and tracking/invoicing import demurrage.

Working Hours

40 hours/week

Company Size

201-500 employees

Language

English

Visa Sponsorship

About The Company

With a rich legacy spanning over two decades, ZIM Log stands at the forefront of the logistics industry, committed to delivering unparalleled services. Serving as your one-stop-shop for cutting-edge logistics solutions, we take pride in our ability to navigate the complexities of freight forwarding with seamless precision. We understand that each shipment is as unique as your business. Our extensive global network and team of seasoned professionals is finely tuned to cater to a diverse array of freight, ensuring that, regardless of size or shape, your cargo reaches its destination with precision and care. Our commitment to nurturing ingenuity and leveraging a robust global network isn't just a feature; it's your ultimate competitive advantage. Stay ahead with smart and competitive logistics solutions carefully tailored to address your distinct challenges. Your success is not just a goal; it's our destination! Get in touch with us today >> www.zim-log.com

About the Role

Answers incoming emails from internal teams at ZIM and GSS related to import bills of lading.

Tracks and traces cargo, informing customers about critical milestones.

Coordinates solutions to intermodal and documentation issues for customers, including manifest correctors, invoicing activity and resending arrival notices.

Executes diversion requests in accordance with company policies.

Tracks and invoices import demurrage in accordance with ZIM timelines and directives.

Provides secondary support to the Import Call Center when required.

Works closely with the unclaimed freight / claims teams on issues pertaining to abandoned cargo.

Researches problems and performs root cause analysis in order to propose permanent solutions.

Takes an active role in his/her own development by integrating coaching/feedback on performance into daily routines

Any other duties as assigned.

Requirements

• High school diploma or general education degree (GED);

• One year related experience and/or training in a service related industry; or equivalent combination of education and experience.

• Excellent Soft skills

• Previous call center experience preferred.

Key Skills

Cargo TrackingCustomer ServiceIntermodal CoordinationDocumentation IssuesManifest CorrectionInvoicingArrival NoticesDiversion RequestsDemurrage TrackingRoot Cause AnalysisSoft Skills