Position:

Job Description:

Principal Accountabilities
● Plans, performs and implements process improvement initiatives.
● Diagrams and evaluates existing processes.
● Develops metrics that provide data for process measurement, identifying indicators for future improvement opportunities.
● Provides consultation on the use of re-engineering techniques to improve process performance and product quality.
● May deliver presentations and training courses including measurement, analysis, improvement and control.
● Communicates team progress.

Job Complexity
Professional:
● Has no discretion to vary from established procedures
● Has no related work experience or has work experience but requires formal training in theories/concepts in own function
● Works under general supervision
● Entry-level professional role

Support: (Associate)
● Has advanced specialized skills or is multi-skilled through job-related training and considerable on-the-job experience
● Works independently; receives minimal guidance
● Acts as an informal resource for colleagues
● Identifies and resolves key issues and patterns from partial/conflicting data
● Takes a broad perspective to problems and spots new, less obvious solutions
● A senior level support role

Experience / Education
Typically requires a 4-year degree and 1–2 years of experience; or a 2-year degree and equivalent related experience; or equivalent work experience.

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