Service Delivery Manager

3/22/2026

The Service Delivery Manager will support key operational activities, focusing on delivering world-class fleet maintenance and management for the Regional Rail Project. Key duties include demonstrating leadership in safety and quality, managing teams, ensuring train performance targets are met, and handling incident investigations.

Working Hours

38 hours/week

Company Size

201-500 employees

Language

English

Visa Sponsorship

About The Company

UGL Regional Linx was established in 2021, after parent company, UGL Limited was selected to deliver operations and maintenance of rail infrastructure for the Country Regional Network (CRN). This network ensures the safe movement of people and goods throughout the regions of NSW, and links Sydney with many important regional centres. UGL Regional Linx commenced operations on January 30 2022 and works on behalf of the client, Transport for NSW (TfNSW) and will be responsible for managing an important network of assets. As part of its operation, UGL Regional Linx’s scope of work includes: • Network operations • Rail infrastructure maintenance and implementation of a new train control system - UGL’s proprietary system, Sigview. • Asset and property management, and • Safety, access, performance, and environmental management. UGL Regional Linx has made a strong commitment to local and indigenous employment, further strengthening the organisation’s commitment to regional NSW. As part of its operations, UGL Regional Linx established its head office and Network Control Centre in the heart of the Central West, Orange, NSW. The CRN network includes: • 2,386 route kilometres of operational passenger and freight rail lines, including 996 km of branch line track used predominantly for haulage of grain, with lower mass and speed limits than other parts of the network • 3,139 route kilometres of non-operational lines • 27,000 hectares of land and infrastructure • 1,312 level crossings (300 active) • 1,200 property assets (including 356 heritage sites) • 600 rail under bridges and 384 road overbridges The CRN is a crucial piece of infrastructure to regional NSW and UGL Regional Linx is committed to ensure that it delivers for all customers, from rail passengers to farmers and industry.

About the Role

Shape the future | NSW Passenger Rail Operations
Opportunity to lead and drive excellence
Permanent Full-Time role, located in Sydenham
About the Project:
UGLs Manufacturing & Maintenance business are looking for a Service Delivery Manager to join our Regional Rail project teams. This role will be located at our Sydenham Maintenance Facility.

Please note: This is a standard Monday to Friday roster and you are required to work 38 hours per week.

About Your Role:

As the Service Delivery Manager, you will support key operational activities and play a vital role in delivering world-class fleet maintenance and management. Your leadership and expertise will directly contribute to the success of the Regional Rail Project while driving outcomes in safety, customer satisfaction, and environmental compliance.
Reporting to the Transition Manager, your key responsibilities will include:
Leadership in Safety and Quality: Demonstrate leadership in safety, quality, and environmental management. Ensure compliance with company policies and applicable laws, regulations, and standards.
Team Management: Provide leadership, direction, and clear instructions to all team members. Ensure adherence to rostered work schedules, work instructions, and quality and safety requirements.
Train Performance: Ensure trains meet availability and reliability requirements. Monitor and complete work according to the scheduled train plan.
Incident Management: Support and/or manage investigations into incidents involving safety, quality, unavailability, and train faults.
Asset Information System: Ensure accurate raising of notifications, service orders, and closure of service orders in the Asset Information System.
Performance Monitoring: Review achieved KPIs against pre-determined performance indicators. Implement changes as required to deal with contract/project variations, non-conformities, budget changes, and customer requirements.
About You:
Extensive Management and Supervisory experience within the rail, automotive, military, Defence, avionics or any other safety-critical environment
Strong communication skills (oral & written) including strong negotiation and influencing skills, and the ability to establish effective working relationships with a variety of people at different levels both internally and externally.
Outstanding ability to communicate effectively with all levels of management and staff (verbal and written).
Ability to advise, negotiate, influence, and maintain positive relationships with internal and external stakeholders at all levels.
Excellent analytical and conceptual skills with the ability to present information effectively to support decision-making.
Exceptional organizational and planning skills with the ability to prioritize multiple tasks to achieve objectives within the agreed time frame.
Our Benefits:
Diverse opportunities to grow, back yourself and achieve
Ongoing training for career progression
Excellent remuneration package & benefits
Salary Continuance, Employee Assistance Program & AIA Vitality Wellness Program
Discounts on private health insurance, vehicles, travel and more

Please Note: Internal candidates are strongly encouraged to apply. As part of the recruitment process, it is mandatory that you notify your current Manager regarding your application for this role. This ensures transparency and adherence to internal recruitment policies.

ID Ref:

Key Skills

LeadershipSafety ManagementQuality ManagementEnvironmental ManagementTeam ManagementIncident ManagementPerformance MonitoringCommunicationNegotiationInfluencingStakeholder ManagementAnalytical SkillsOrganizational SkillsPlanning SkillsSupervisory ExperienceRail Operations