Reservations Manager

At Pullman & Mercure Melbourne Albert Park, We grow through curiosity!
Situated opposite Albert Park Lake, our dual-brand hotel hosts 378 rooms, restaurant, bar, pool, gym and one of the largest conference spaces in Melbourne with 31 conference spaces; offering business and leisure travellers a lavish space to meet and rejuvenate.

Together, We Champion Progress...
At Pullman, Progress is at the heart of what we do! By joining Accor and Pullman & Mercure Melbourne Albert Park, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. 

At Accor, we believe that hospitality is a work of heart. We understand the ways in which individual passion for our work and a shared sense of accomplishment create a more rewarding experience for our guests. We foster this culture through a diverse and inclusive workplace that values the contribution of each and every member of our team. We are committed to taking positive action in terms of business ethics and integrity, responsible tourism, sustainable development, community outreach, and diversity and inclusion. With an expansive portfolio of iconic hotels and brands, Accor offers boundless opportunities for career advancement and professional development across the globe. 

• Lead, train, and support the Reservations team to ensure brand standards, procedures, and high service quality are consistently delivered.

• Drive revenue and occupancy performance through forecasting, monthly objectives, rate management, upselling, and inventory control.

• Manage all reservation enquiries and booking processes efficiently, ensuring accuracy, professionalism, and maximised revenue opportunities.

• Oversee group bookings and inventory management, including room allocations, block management, overbooking mitigation, and back-to-back occupancy optimisation.

• Ensure strong cross-department communication, particularly with Front Office and Sales, to support room allocation, guest needs, and business opportunities.

• Monitor performance and reporting, including analysing forecast vs actual results, preparing reports, and maintaining accurate reservation and account records.

• Maintain financial and administrative compliance, including managing budgets, processing commissions/fees, tracking expenses, and ensuring timely completion of financial tasks.

• Collaborate with Revenue and Sales leadership to set financial targets, attend yield meetings, identify opportunities, and implement strategies to achieve revenue and market share goals.

• Minimum 1-2 years’ experience in a similar role, or equivalent experience in a reservations/sales leadership capacity
• Qualifications in Hospitality/ Tourism Management or Sales/Commercial
• Hotel industry experience is preferred
• Demonstrated leadership experience, in a sales environment preferred.
• Strong computer and systems skills preferably in Opera Cloud.

Applicants must have full working rights in Australia to be considered, and we are unable to provide sponsorhip.

Benefits and Perks

• Enjoy exclusive Accor discounts and global benefits, including but not limited to accommodation and food & beverage discounts for you, your family and friends.
• Access to Accor Partner Benefits such as Europcar.
• Discounted onsite car park available.
• Access to confidential Employee Assistance Program.
• Inclusive and diverse environment.
• A friendly and supportive work environment.
• Excellent opportunity to further grow and develop your career with an industry leader
• Reward and recognition programs, including Annual Service Recognition and Accor Tenure Milestone recognition
• Mentoring and career development along-side experienced and dedicated professionals.

Apply today to start a conversation and see where your Accor career can take you!