Sr. Professional Services Consultant

At Quadient, we support businesses of all sizes in their digital transformation and growth journey, unlocking operational efficiency with reliable, secure, and sustainable automation processes.

Our success in delivering innovation and business growth is inspired by the connections our diverse teams create every day, with our clients and each other.

It’s these connections that make Quadient such an exceptional place to grow your career, develop your skills and make a real impact – help our future-focused business lead the way in powering secure and sustainable business connections through digital and physical channels.

Primary Responsibilities

• Lead end‑to‑end implementations of Quadient CCM solutions, including Inspire Flex and Inspire Evolve.
• Engage with clients to gather and analyze business requirements, map processes, and design tailored solutions.
• Create and document communication workflows and templates following industry best practices and internal standards.
• Provide technical leadership to project teams, including developers and junior consultants.
• Perform system testing, troubleshooting, and performance tuning to ensure high‑quality solution delivery.
• Deliver client training, coaching, and handover sessions to ensure smooth adoption and long‑term success.
• Stay current with CCM trends, emerging technologies, and Quadient product enhancements.

Quadient is a global leader in Customer Communication Management (CCM), empowering organizations to streamline communication workflows and deliver personalized, consistent, and engaging customer experiences across all channels.

We are looking for a Senior Consultant to drive the successful implementation, optimization, and adoption of our CCM solutions. In this role, you will translate client needs into scalable designs, lead template development initiatives, configure advanced CCM platforms, and guide clients and project teams throughout the entire delivery lifecycle.

Required

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• 5+ years of hands‑on experience implementing and configuring CCM solutions.
• Strong expertise in document composition, template design, data integration, and workflow automation.
• Excellent communication and client‑facing skills, with the ability to translate complex concepts into actionable insights.
• Technical proficiency with XML, XSLT, SQL, and Java-based scripting.
• Strong analytical and independent problem‑solving skills.
• Ability to drive assignments with minimal guidance and deliver reliable results.
• Professional fluency in English (written and verbal).

Nice to Have

• Experience with containerization technologies (Docker, Kubernetes).
• Familiarity with DevOps tools (OpenShift, Jenkins, Chef, Puppet).
• Exposure to cloud platforms (Microsoft Azure, AWS, Google Cloud Platform).

Rewards & Benefits  

• Flexible Work: Embrace a hybrid work model blending office and remote setup for a balanced lifestyle.  
• Endless Learning: Access global opportunities for growth through our 24/7 online learning platform.  
• Inclusive Community: Join our Empowered Communities and engage in our Philanthropy program.  
• Comprehensive Rewards: Enjoy competitive Total Rewards covering wellness, work/life balance, and more, including a generous referral scheme.  
• Caring for Wellbeing: Access our complimentary employee assistance program for mental health support.  

Smart Work at Quadient 
At Quadient, our Smart Work approach fosters connection, collaboration, and innovation while offering flexibility based on role requirements. Whether on-site, hybrid, or remote, our work environments are designed to support productivity and engagement. Hybrid employees balance remote and in-office work, on-site roles contribute daily to our vibrant workplace culture, and remote employees stay connected through virtual collaboration and in-person events. No matter where you work, you’ll be part of a dynamic, people-first community that drives success together. 

Be yourself at Quadient  
Our values define how we work as a team: Empowerment, Passion, Inspiration and Community.  They inspire us to be EPIC. Together. What makes Quadient different is how different we are. We’re a team of individuals with one goal but many perspectives. When you connect with Quadient, you become part of a community that cares - in a culture that embraces differences and values every voice.  

We will consider any reasonable modifications to the interview process. If you require any assistance with the application process, please email us at [email protected]  

Quadient is an Equal Employment Opportunity Employer. *: We firmly believe in zero discrimination in employment on any basis, including race, color, religion, sex, national origin, age, disability, veteran or military status, genetic information, citizenship status, and any other characteristics protected by local, state, or federal law. 

People. Connected.