Application Production Support - Presencial

Inetum is a global leader in IT services, dedicated to delivering innovative solutions to our clients. We are committed to fostering a dynamic work environment where creativity and collaboration thrive. We are present in 19 countries with more than 28,000 employees worldwide.

If you’re looking for a dynamic, innovative, and technology‑driven company, Inetum is the place for you! Come be part of Inetum!

Provide support for 24/7 production operations in a core banking environment, ensuring system stability, resolving incidents, handling problems, and driving continuous service improvement.

• Execute and monitor the Close of Business (COB) process and resolve any issues that occur.
• L1 Support: respond to user queries, resolve minor technical issues, perform initial diagnosis, and maintain documentation.
• L2 Support: in-depth troubleshooting, root cause analysis, patch and upgrade management, batch processing support, reconciliations, and end-of-day operations.
• Manage tickets end-to-end, analyze issues, communicate with stakeholders, and ensure timely resolution.
• Collaborate closely with Infrastructure, Database, Security, and L3 teams.
• Contribute to documentation such as FAQs and how‑to guides.
• Participate in critical phases like Go Lives, branch openings, and upgrades.
• Help develop or improve support tools that speed up analysis and enhance user experience.

• Experience in L1/L2 support .
• Strong skills in SQL, Unix/shell scripting, and log analysis.
• Experience with banking interfaces, APIs, and middleware.
• Proficiency with Linux, PL/SQL, Dynatrace, Kubernetes, Docker, Ansible.
• Experience using ServiceNow, Jira, Autosys.
• Familiarity with CI/CD pipelines, version control, ITIL, and DevOps principles.
• Understanding of payment flows (SWIFT, SEPA, RTGS) - plus.
• Good level of english B2+