IT Service Technician

Description

Welcome to The AME Group – Where People Power Progress
At The AME Group, every employee helps define who we are. For over 40 years, we’ve built a thriving, people-first culture rooted in innovation, collaboration, and purpose. As a nation wide leading Managed IT Service Providers, we empower businesses through technology while investing in the growth and well-being of our team. With a commitment to shared success, and continuous learning, we don’t just adapt to change — we drive it! Join a company where your voice matters, your work makes an impact, and your future is a shared journey.

We are seeking a talented and experienced IT Desktop Support Technician to join our team. Our ideal candidate will have a minimum of 2 years of hands-on experience providing desktop support in a corporate environment. This position provides support for our client base from our office located in Nashville, TN.

 What We Offer

• Full Benefits Package: Health, dental, and vision insurance
• Continuous Learning: Company-paid training and certifications
• Career Growth: We invest in your development and professional goals

What you will do:

• Install, configure, and maintain computers, printers and peripherals.
• Provide field technical support for our clients.
• Diagnose and resolve hardware and software issues.
• Manage and monitor client workstations and servers.
• Document all technical support activities in ticketing systems
• Maintain accurate inventory records of all client equipment.

Requirements

Qualifications:

• 2+ years of hands-on experience in IT desktop support.
• Proficient in troubleshooting hardware and software issues in a Windows environment.
• Experience with Active Directory, Microsoft office suite and other common business applications.
• Azure experience a plus.
• Strong communication skills and the ability to work with clients in a professional manner.
• Ability to work independently and collaboratively in a team-oriented environment.
• Adept at managing priorities and meeting deadlines.
• Associate degree or relative certifications (CompTIA A+ certification)
• Valid driver’s license and reliable transportation is necessary.
• Must be able to lift up to 50 lbs.

If you are a skilled IT professional seeking a new challenge and a rewarding opportunity with a dynamic company, we encourage you to apply.

This is a full-time position. Our normal business hours are Monday to Friday, 8 am to 5 pm.