ServiceNow Architect – Technical Lead

Description

Centennial Technologies is seeking a highly experienced ServiceNow Architect to lead the design, architecture, and enterprise implementation of scalable, secure, and high-performing ServiceNow solutions across federal environments. This role will serve as the technical authority and strategic advisor, driving platform architecture, governance, and innovation across modules such as ITSM, ITOM, ITAM/HAM, and GRC/IRM. The ideal candidate will bring deep expertise in enterprise architecture, platform governance, and multi-module ServiceNow implementations, and will lead cross-functional teams to deliver mission-critical solutions aligned with business and regulatory requirements. 

Requirements

• Define and lead the end-to-end ServiceNow platform architecture, ensuring alignment with enterprise IT strategy, security requirements, and federal compliance standards. 
• Establish architecture standards, design patterns, and governance frameworks across the ServiceNow ecosystem 
• Serve as the primary technical authority for all ServiceNow implementations and integrations 
• Architect and oversee development of custom applications, workflows, integrations, and automation solutions 
• Lead design across core modules including ITSM, ITOM (Discovery, Service Mapping, Event Management), ITAM/HAM, and GRC/IRM.
• Design scalable CMDB architecture, including data models, service mapping strategies, and lifecycle governance 
• Define and implement enterprise integration architecture using REST, SOAP, MID Servers, IntegrationHub, and external systems 
• Establish and enforce platform governance, coding standards, and best practices 
• Lead code reviews, technical design reviews, and platform health assessments 
• Optimize platform performance, scalability, and maintainability across environments 
• Ensure adherence to security, compliance, and audit requirements (e.g., FedRAMP, NIST, RMF) 
• Drive adoption of Flow Designer, IntegrationHub, orchestration, and AI-driven automation capabilities 
• Identify opportunities for process automation, predictive analytics, and AIOps integration 
• Guide implementation of ServiceNow AI/GenAI capabilities where applicable 
• Provide technical leadership and mentorship to developers, administrators, and engineers 
• Collaborate with product owners, business stakeholders, and enterprise architects to translate requirements into scalable solutions 
• Lead architecture review boards and design authority sessions 
• Support Agile delivery through sprint planning, backlog refinement, and technical oversight 

Key Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent experience) 
• 8+ years of IT experience with 5+ years in ServiceNow architecture roles 
• Proven experience leading enterprise-scale ServiceNow implementations across multiple modules. 

Deep expertise in:

• ServiceNow platform architecture and design 
• CMDB, Discovery, and Service Mapping 
• ITSM, ITOM, ITAM/HAM, GRC/IRM 
• Integration architecture (REST, SOAP, MID Server, APIs) 
• JavaScript, Glide API, Flow Designer, UI Builder 
• Strong understanding of federal security frameworks (NIST, RMF, FedRAMP) 
• Demonstrated ability to design highly scalable, secure, and resilient systems 
• Must have the ability to obtain public trust clearance. 
• ServiceNow Certified Technical Architect (CTA) Or ServiceNow Certified Master Architect (CMA) 

Work Conditions

• Location: Hybrid – At least 4 days onsite in Tysons Corner, VA. 
• Job Type: Full-time 

Benefits and Perks

• Medical and Vision Insurance – Centennial covers 80% of employee and family premium costs, making high-quality healthcare affordable for you and your loved ones.
• Dental Insurance – 100% employer-paid coverage for employees.
• Short-Term and Long-Term Disability Insurance – Fully employer-paid, providing financial security and peace of mind.
• Life Insurance – Company-paid coverage to support you and your family.
• 401(k) Retirement Plan with Employer Match – A competitive 401(k) retirement plan with employer matching to support your long-term financial goals.
• Paid Time Off & Federal Holidays – A generous paid time off program and 11 paid federal holidays that support balance, flexibility, and time to recharge.
• Metro Reimbursement – Transportation benefits to help offset commuting costs and make getting to work easier and more affordable.

Centennial offers a highly competitive benefits package that protects your family, rewards your future, and supports your work-life balance.

Work Environment and Culture

• Collaborative, respectful, and inclusive culture.
• Direct access to leadership and decision-makers.
• Opportunity to work on high-impact federal modernization programs.
• Recognition programs for outstanding performance and innovation.

Technology and Innovation

• Exposure to cutting-edge technologies (AI, cloud, data, automation, cybersecurity).
• Opportunities to contribute to proprietary platforms and innovation labs.
• Modern tools and environments that support productivity and creativity.

Why Employees Love Working at Centennial

• Small business agility with enterprise-level impact.
• Your ideas are heard and implemented.
• You see the real-world impact of your work in government programs that matter.
• Strong values: professionalism, focus, integrity, trust, innovativeness, and excellence.

Equal Opportunity Employer:

Centennial is an equal opportunity employer and complies with all applicable federal, state, and local employment laws.