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Front Desk Associate

3/23/2026

The associate will be responsible for scheduling patient appointments, maintaining patient files according to HIPAA regulations, verifying insurance eligibility, creating accurate invoices, and managing the process for ordering hearing aids for patients. This role also requires delivering exceptional customer service with friendliness and compassion.

Working Hours

40 hours/week

Company Size

51-200 employees

Language

English

Visa Sponsorship

About The Company

Owned by Brian Snowden, Beltone New England is one of the largest and most respected dispenserships within the Beltone network, proudly operating 55 locations across eight states: Rhode Island, Massachusetts, Maine, New Hampshire, Connecticut, Virginia, North Carolina, and South Carolina. We specialize in providing the most advanced hearing aid technology available, paired with exceptional patient care and personalized service. Our team is made up of passionate Hearing Care Practitioners (HCPs), Patient Care Coordinators (PCCs), leadership professionals, and dedicated support staff—all united by a shared mission to improve lives through better hearing. With a strong foundation of experienced, long-tenured team members and a welcoming environment for new talent, we foster a culture of growth, collaboration, and purpose. At Beltone New England, our core values shape everything we do: we are Honest, Confident, Dedicated, Fun, and Colorful. These values not only guide how we treat our patients but also how we support and uplift one another as a team.

About the Role

Description

Company Name: Beltone New England

Job Title: Front Desk Associate

Description: We offer a happy and friendly work environment in Westerly, RI and are seeking a positive, upbeat Front Desk Associate to join our team. The ideal candidate is dependable, self-motivated, and thrives in an independent work setting. This is a full-time position, Monday through Friday, from 8:30 AM to 4:30 PM.

Job Type: Full Time, 8-hour shift (NO WEEKENDS)

Salary: $18.00 per hour

Benefits:

401(k) with a 4% match after a year
Health, Dental and Vision Insurance
FSA
Life insurance
Short- and long-term disability insurance
AFLAC
9 Paid Holidays
Paid Time Off
Paid Birthday Day Off
Employee Assistance Program (EAP)
Monthly bonus if you reach your office goal

Responsibilities:

Schedule patient appointments either in person or over the phone
Maintain patient's files abiding by HIPAA regulations
Verify patient's insurance eligibility and benefits through insurance carriers
Create invoices to bill insurance accurately and timely with attention to detail
Manage the process of ordering Hearing Aids for our patients.
Delivering exceptional customer service to our amazing patients with friendliness, compassion, and enthusiasm
Light cleaning, filing, and inventory management

Requirements

Must be knowledgeable in Microsoft Word and Outlook
Ability to multi-task and stay organized required
Experience with billing insurance preferred
Experience scheduling in a software system preferred
Ability to communicate effectively orally and in writing required
Experience working in a professional office environment preferred

Key Skills

SchedulingPatient File MaintenanceHIPAA ComplianceInsurance VerificationBillingInvoicingHearing Aid OrderingCustomer ServiceMicrosoft WordOutlookMulti-taskingOrganizationCommunication