Member Service Representative - Full Time

3/24/2026

The primary role involves ensuring members receive prompt and professional service by executing a wide range of member service functions. This includes cross-selling credit union products, managing account openings and closings, and processing loan transactions from application through payout.

Working Hours

40 hours/week

Company Size

501-1,000 employees

Language

English

Visa Sponsorship

About The Company

Genisys Credit Union is a not-for-profit, member-owned financial institution that has been committed to helping its members financially since 1936. Based in Auburn Hills, Genisys is one of the largest credit unions in Michigan and one of the strongest in the country, with over $6 billion in assets. We consistently receive the highest ratings for safety and soundness and are focused on providing our more than 290,000 members nationwide with convenience and quality service through 32 branch locations, nearly 5,000 shared branches and 30,000 surcharge-free ATMs. We sponsor over 1,000 community events a year and provide over 5,000 hours of hands-on volunteer support. We are proud to be part of your community, and we truly believe that Genisys is “where you come first.” Anyone can join! Visit our website for details: https://www.genisyscu.org/join Federally Insured by the NCUA

About the Role

At Genisys Credit Union, we value our employees who are essential to our ongoing growth and success as a financial institution of choice. We offer a supportive, inclusive, and diverse work environment where you are comfortable to be you. Our team is proud to support the communities we live and work in. Our locations are consistently recognized for providing excellent customer service and we are excited to be adding to our team. We are currently seeking motivated candidates for a Full Time Member Services Representative at our Waterford (M59) branch. This position has the opportunity to earn incentive pay.

Position Purpose:

Ensures that members are promptly and professionally served by performing a broad variety of member services functions.

Job Duties (include but not limited to):

Cross selling credit union products and services to provide high quality member service and reach credit union goals and objectives
Opening and closing membership accounts
Performs loan transactions from processing applications all the way to payout, following Genisys lending procedures and guidelines
Ensures that members' requests and questions are promptly resolved whether in person, over the phone, or via other communication methods.
Ensures that the Credit Union's quality reputation is maintained and projected.
Obtains appropriate state license to sell loan protection insurances.

Qualifications:

High School Graduate or equivalent required
Customer service experience preferred
Sales experience preferred
Knowledge of lending processes helpful Skills/Abilities:

Skills and Abilities:

Good communication skills
Professional appearance, dress, and attitude
Good math skills
Able to operate related computer applications and basic business equipment
Good typing skills

Benefits:

Vacation and Paid Time Off
Health, Dental, Vision, Life Insurance, Flexible Spending Accounts, & Short Term/Long Term Disability Available
Paid Tuition to $5000 per year
Bereavement Pay
Holiday pay at 8 hours per observed holiday
401k up to 3% match and 5% Profit Share

Don’t meet every single requirement listed here? That’s okay! At Genisys, we are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this position but your qualifications or past experiences don’t align perfectly with those listed in the job description, we encourage you to apply anyways. You may just be the right candidate for this or other open positions we have! EOE M/F/Disability/Veteran

Key Skills

Cross SellingAccount OpeningLoan ProcessingCustomer ServiceCommunicationProfessional AppearanceMath SkillsTyping SkillsComputer Applications