Food & Beverage Team Member

Join us at Accor, where life pulses with passion!

As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.

By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.

You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!

You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.

Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.

Hospitality is a work of heart,
Join us and become a Heartist®.

Duties

• Perform the tasks of order taking and maximize sales opportunities through knowledge of product and suggestive selling. 
• Take orders and send them to kitchen staff through the POS system. Ensure accuracy by repeating order(s) to the guests.
• Deliver orders promptly to the kitchen production area.
• Check ordered meals on collection from kitchen and deliver to guests promptly to maintain temperature and appearance ensure items are announced.
• Keep tables and service areas clean and tidy as per procedure manual.
• Maintain hygienic food service techniques during service.
• Take responsibility for your designated section and station.
•  Any other reasonable request as required by your Supervisor or Hotel Management.

Health & Safety

• Actively participate in safe work practices and procedures in the workplace, use equipment safely.
• Fully understand departmental fire, evacuation and emergency procedures.
• Report/ record all accidents/incidents on the appropriate workplace register and support injured employee rehabilitation.
• Report any health or safety hazards to your Supervisor.
• Wear protective clothing and equipment provided.
• Actively participate in Accor hotel environmental initiatives.
• Report all broken or damaged equipment to a Supervisor.

Customer Service

• Provide efficient, friendly and professional service to all guests, making all guests experience positive.
• Take a positive problem solving approach with guest problems and concerns, call the Manager on Duty if difficulties arise.

General Duties

• Follow the standards and performance outlined during training and in the departmental service procedures manual. Complete all tasks within the shift to these standards.
• Suggest any improvements that could be made to existing services or procedures.
• Attend training programs and meetings as directed to constantly improve skills and knowledge.
• Follow the expectations and guidelines in the Accor Employee Handbook.

Previous experience in Food & Beverage is essential.

• Discounted hotel nights plus 30% off Food and Beverages (subject to individual outlets)
• High street discounts, with your Heartist card
• Holiday: 28 days including bank holidays (increasing yearly to up to 33 days)
• Team member referrals program
• Personnel development - In house training
• Free on-site parking
• Free meals on duty
• Free uniform
• Company Pension