FULL_TIME
0-2
Dispatcher
3/24/2026
The Dispatcher will oversee daily schedules and optimize service routes based on staffing and geography while serving as the primary point of contact for client inquiries and service issues. This role involves coordinating with field technicians for real-time adjustments and monitoring account performance to support retention strategies.
Salary
72000 - 78000 USD
Working Hours
40 hours/week
Company Size
11-50 employees
Language
English
Visa Sponsorship
No
About The Company
Rhodes Wolfe is an executive search partner for critical hires where alignment, precision, and accountability matter most. We help companies land leaders who change outcomes and we stand behind our placements long enough for the impact to be felt.
Every search is custom-built and headhunted from scratch by a commission-free team working together on one goal: delivering the exact talent match the business requires. This is not transactional recruiting. It is intentional, high-conviction search.
And we put accountability in writing. Rhodes Wolfe is the only firm that pays clients if we do not deliver the placement.
We get talent. And if we don't, we pay you.
About the Role
<p><strong>Dispatcher</strong><br><strong>Location: Federal Way, WA</strong><br><strong>Salary: $72,000 - $78,000 + Commission + Bonus + Benefits </strong><br><strong>Benefits: Health, Dental, Vision, Life Insurance, 401k w/ Match, Company Vehicle + Gas Card, PTO</strong><br><strong>Job Type: Full-Time</strong><br><strong>Start Date: ASAP</strong><br><strong>Sponsorship is not available</strong><br><strong>Relocation assistance is not available</strong></p><p><strong>Dispatcher Description</strong></p><p>Our client in the facilities services industry is looking for a Dispatcher to add to their team in Federal Way, WA. You will be responsible for supporting daily operations, client relationships, route efficiency and service delivery performance. This role is critical in ensuring timely service delivery, maintaining strong customer relationships, and supporting account retention. To thrive in this role, you must have experience with scheduling and route dispatching, along with strong customer service and communication skills. This is a great opportunity to play a key role in optimizing daily routes, supporting field teams, and ensuring high-quality service delivery in a fast-paced environment.</p><p><strong>Dispatcher Responsibilities</strong></p><p>• Oversee daily schedules and route dispatching with a focus on efficiency <br>• Build, adjust, and optimize service routes based on staffing availability, geography and customer needs<br>• Serve as primary point of contact for client inquiries and service issues<br>• Coordinate with field technicians to review routes, identify gaps, and make real-time adjustments<br>• Monitor account performance, support retention strategies, and proactively identify and address risks to strengthen long-term client partnerships<br>• Provide high-volume phone/email customer support<br>• Maintain accurate client records, including service notes, agreements, and customer communications <br>• Utilize GPS, dispatching tools, and internal systems to improve productivity </p><p><strong>Dispatcher Qualifications</strong></p><p>• 1+ years of scheduling, route dispatching, or logistics coordination experience required<br>• Excellent customer service skills required<br>• Proficiency with office software required</p>
Key Skills
SchedulingRoute DispatchingCustomer ServiceCommunicationRoute OptimizationCoordinationReal-time AdjustmentsAccount Performance MonitoringPhone SupportEmail SupportRecord MaintenanceGPS UtilizationDispatching ToolsInternal SystemsLogistics CoordinationOffice Software
Categories
LogisticsCustomer Service & SupportTransportationAdministrative
Benefits
Health InsuranceDental InsuranceVision InsuranceLife Insurance401k With MatchCompany VehicleGas CardPaid Time Off
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