Question
2-5

Jersey Mike's General Manager

3/25/2026

The General Manager is responsible for proactively staffing and leading a crew of 15-20 people while developing others for career growth. Key duties include ensuring the restaurant operates as a best-in-class operation, coaching staff for amazing customer service, and managing training, cleaning, scheduling, inventory, and food orders.

Working Hours

40 hours/week

Company Size

501-1,000 employees

Language

English

Visa Sponsorship

No

About The Company
High 5 Hospitality was founded in 2004 when three guys teamed up to introduce the Buffalo Wild Wings® franchise concept to Delaware. Their timing was perfect. In the past 20 years Buffalo Wild Wings® has grown from less than 50 restaurants to more than 1200 locations today. Success has not been without its adversities. Within six weeks of opening the first restaurant, Thom Kreusch, one of the founders, died unexpectedly. It was a huge personal setback for the entrepreneurs. But success is not measured by how many times you get knocked down; it’s about how many times you get back up. In 2005, owners Bobby Pancake and Steve Wheat were named New Franchise of the Year by the BWW Corporation. In 2009, Bobby Pancake received the Founders Award from Buffalo Wild Wings®, recognizing the individual who best personifies the vision, enthusiasm, work ethic, and humility of the chain’s late founder, Jim Disbrow. In 2011, Bobby Pancake and Steve Wheat were named Restaurateurs of the Year by the Delaware Restaurant Association. Most recently, Bobby and Steve were named Buffalo Wild Wings Franchise of the Year in 2020. The H5H independent restaurant portfolio began in 2014 when a local watering hole, 16 Mile Taphouse, went up for sale. During the purchase negotiation, the entrepreneurs acquired the rights to the locally famous Stone Balloon® that once stood at the same address. Six months after purchasing the bar, they locked the doors, revamped the interior, and erected a new sign paying homage to Delaware history. The Stone Balloon Ale House was born. In 2018, H5H’s second independent restaurant, Limestone BBQ and Bourbon®, was open for business, followed shortly by Eggspectation® Christiana in 2019. In 2021, High 5 Hospitality welcomed five Jersey Mike’s to the brand. To date, H5H operates eight Buffalo Wild Wings® in Delaware and Maryland, five Jersey Mike’s in Delaware, two independent brands in Delaware and is a US franchisee of the Eggspectation® Restaurant Concept.
About the Role

Description

We are looking for team members who want to be a part of a growing hospitality group! Made up of 5 award-winning brands (Buffalo Wild Wings, Jersey Mike’s Subs, Buffalo Wild Wings GO, Limestone BBQ and Bourbon, and Eggspectation) we offer many opportunities for growth across franchise and independent brands.


Overview

Jersey Mike's Subs is looking for General Managers!


Making a Sub and making a difference can be one and the same! We are looking for General Managers who want to be part of our growing company. At Jersey Mike’s, we offer a sub above – one that’s measured in more than inches or seconds ‘til served. We carefully consider every aspect of what we do – every slice, every sandwich, every store and every team member – we provide our team members and customers with sustenance and substance too.


What makes Jersey Mike's career opportunity unique?

  • Our brand was built on a strong sense of community by giving back and making a difference in people’s lives
  • Attractive work hours so you can enjoy your life outside of work
  • Advancement opportunities where you can start as team member and some can achieve the dream of ownership


Core Responsibilities of a General Manager

  • Pro-actively staffing and leading a crew of 15-20 people
  • Developing others for career growth
  • Ensuring the restaurant is a best-in-class operation
  • Coaching the staff to deliver amazing customer service
  • Lead employee training
  • Maintaining a clean and organized restaurant
  • Effective schedule writing, inventory and food order management


Salary posted is based on an hourly wage for a 45 hour work week.


We offer

  • Competitive pay
  • Discounted meals
  • Tuition Reimbursement
  • Benefits - Medical, Dental, Vision, 401k and more!
  • Paid Time Off
  • Values - based leadership
Key Skills
StaffingLeadershipCoachingTrainingCustomer ServiceSchedule WritingInventory ManagementFood OrderingTeam Leadership
Categories
Management & LeadershipFood & BeverageHospitalityRetail
Benefits
MedicalDentalVision401kPaid Time OffDiscounted MealsTuition Reimbursement
Apply Now

Please let High 5 Hospitality LLC know you found this job on InterviewPal. This helps us grow!

Apply Now
Prepare for Your Interview

We scan and aggregate real interview questions reported by candidates across thousands of companies. This role already has a tailored question set waiting for you.

Elevate your application

Generate a resume, cover letter, or prepare with our AI mock interviewer tailored to this job's requirements.