Question
5-10

Executive Houskeeper

3/25/2026

The Executive Housekeeper is responsible for departmental administration, including monthly forecasting, managing lost and found, and planning strategies, alongside conducting quality assurance inspections across guest areas and laundry operations. This role also involves significant human resources duties such as recruitment, training, performance monitoring, and effective expense control.

Working Hours

40 hours/week

Company Size

5,001-10,000 employees

Language

English

Visa Sponsorship

No

About The Company
An IHG hotel. IHG Hotels & Resorts [LON:IHG, NYSE:IHG (ADRs)] is a global hospitality company, with a purpose to provide True Hospitality for Good. At Holiday Inn Express, we strive to make every interaction you have with us simple, smart and refreshingly engaging. With over 3,000 hotels in 75 different countries, Holiday Inn Express is IHG’s largest brand and one of the fastest growing hotel brands in the industry. Holiday Inn Express offers affordable hotels, high speed internet access, free breakfast and a comfortable room that will leave you relaxed and recharged. InterContinental Hotels Group PLC is the Group’s holding company and is incorporated in Great Britain and registered in England and Wales. Approximately 350,000 people work across IHG's hotels and corporate offices globally. Visit https://www.ihg.com/holidayinnexpress/hotels/us/en/reservation for hotel information and reservations and www.ihgrewards.com for more on IHG One Rewards. For our latest news, follow us on LinkedIn, Facebook, Instagram, TikTok and Twitter.
About the Role

Description

 

  • Administration: The executives over here are responsible for preparing a monthly forecast for the housekeeping department coordinating with various other departments. Along with this, they are also responsible of undertaking lost or found procedures, housekeeping department, maintaining capital expenditures, and planning various housekeeping strategies
  • Quality Assurance: The executives over here are responsible for conducting quality inspections of public areas, guest rooms, corridors, washrooms, etc. They may also check out the laundry personnel to ensure its proper functioning
  • Human Resources: The executive housekeeper may carry out interviews in coordination with the General Manager. They may recommend candidates for any housekeeping vacancies to the general manager. After completing the recruitment procedure, the executive housekeeping needs to provide them with essential training and guide them with the company policies, rules, and regulations. The executive housekeeper also needs to monitor staff performance and give performance appraisals accordingly
  • Expense Control: The executive manager needs to effectively manage all the expenses and maintain a proper record of the same. Review monthly consumption of chemicals, linen par stockings, and other items identical to operations. Review the budget according to the purchases and consumption of goods
  • Emergency Response: The executive manager also manages the emergency team and ensures that the staff has all the essential knowledge of emergency procedures
  • Other: The other job responsibilities of an executive housekeeper include keeping a track or lost and found goods, processing any guest complaints, taking proper care/maintenance of equipment, meeting with the staff, etc.

Key Skills

Following are some of the essential skills required by an executive housekeeper:

  • Expert management skills
  • Stress management and team motivational skills
  • Recruitment skills
  • Ability to deal with guests
  • Good communication skills
  • Good trainer and effective training skills
  • Excellent time management skills
  • Expert leader and a team player
  • Ability to take initiatives
  • Expert decision making abilities

Requirements

 

  • 8 hour shift
  • Monday to Friday
  • Weekend availability
  • On call
  • Holidays
Key Skills
ManagementStress ManagementTeam MotivationRecruitmentGuest DealingCommunicationTrainingTime ManagementLeadershipTeam PlayerInitiative TakingDecision Making
Categories
HospitalityManagement & LeadershipHuman ResourcesAdministrative
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