Customer Service Coordinator
3/25/2026
The coordinator is responsible for managing customer interactions, scheduling preventative maintenance, coordinating outside repairs, and developing daily/weekly workforce plans to maximize productivity. Key duties include communicating updates to customers, ensuring rental units are maintained, and verifying parts availability for scheduled work.
Working Hours
40 hours/week
Company Size
10,001+ employees
Language
English
Visa Sponsorship
No
Position Summary:
A Penske Customer Service Coordinator is focused on working with customers to schedule preventative maintenance requests, coordinate outside repairs, plan and manage the shop work plan.
SHIFT: Monday-Friday, 2:30pm-11pm
Major Responsibilities:
• Develop daily and weekly workforce plans by factoring customer needs, estimated unscheduled repairs, available parts, technician skill sets and work hours to maximize customer service and productivity.
• Communicate with customers as needed for maintenance updates including changes to schedule or work, billing concerns, or to resolve service issues.
• Assure that all Penske Rental units are maintained and prepared for customers
• Ensure parts are available for scheduled work
• Hold vendors accountable for quality and adherence to schedule for outside work
• Provide customer service, assuring customers are satisfied and will return for additional business.
• Maintain shop productivity by optimizing the work plan
• Coordinate with district billing clerks as necessary
• Other projects and tasks as assigned by supervisor
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