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Patient Access Rep- Medical Records

3/25/2026

This role involves greeting visitors, handling patient check-in procedures including scanning IDs and insurance cards, ensuring paperwork completion, collecting payments, and managing appointment scheduling based on clinic policies. Responsibilities also include handling medical records requests, entering charges, balancing daily entries, and auditing superbills for upcoming appointments.

Working Hours

40 hours/week

Company Size

51-200 employees

Language

English

Visa Sponsorship

About The Company

The Region's Most Preferred Orthopedic Practice Through the combined strength of experience of our specialty-trained orthopedic doctors, surgeons, physician assistants, and additional providers, our practice has the experience needed to keep residents of Grapevine, Fort Worth, and the surrounding areas moving. Since 1990, our practice has been committed to providing each and every one of our patients with the highest level of compassionate, specialized orthopedic and sports medicine care. Our orthopedic specialists are recognized leaders in the diagnosis and treatment of the musculoskeletal system, offering surgical and nonsurgical treatments for every bone, joint, muscle, tendon, and ligament injury and condition, including arthritis of the knee, ankle sprains, and hip fractures. Available at two state-of-the-art locations—Grapevine and Keller/Alliance—our orthopedic surgeons and doctors provide patients with access to advanced orthopedic care as well as the latest evidence-based surgical and nonsurgical treatment options. Our medical facilities also offer convenient on-site services, such as C-Arm Fluroscopy, Diagnostic Ultrasound Digital X-ray, Durable Medical Equipment, Orthopedic Urgent Care, Occupational Therapy, Physical Therapy, Therapeutic and Diagnostic Injections, and Workers' Compensation services. No matter what care or orthopedic service you need, our practice has the strength of experience to serve you and get you back to the activities you love. More Top Docs Than Any Other Orthopedic Practice in the Region As recognized experts of the musculoskeletal system, our orthopedic doctors and surgeons take great pride in the medical care our practice provides our patients each and every day. We are honored and humbled that our doctors have been named "Top Docs" by Fort Worth and Southlake Style magazines consecutively for the last few years.

About the Role

Description

*Must be willing to work both Grapevine and Keller locations*

GENERAL SUMMARY OF DUTIES: Greet all visitors to the facility. Scan patient IDs and Insurance card(s). Ensure all new patient paperwork is completed, signed and dated. Collect appropriate co-pay and/or deposits, collect past due balances, balance daily entries and run reports, answers telephones, triages calls, schedules appointments. #NTO

DUTIES AND RESPONSIBILITIES:

Handles medical records requests
Checking patients in for clinical encounters
Scan paperwork, insurance cards and photo ID
Collecting co-pay, co-insurance and/or deductibles and past due balances.
Entering charges.
Balancing daily and providing report to Office Manager.
Audits assigned superbills daily for following days appointments (Ins Verification, Co-pay or Co-Insurance, Deductible and/or Out of Pocket Remaining, current paperwork on file)
Interprets appointment requests and schedules patient appointments based on clinic policies and physician preferences. Identifies any problems with making the appointment and advises Office Manager, Chief Operating Officer, or appropriate clinical staff.
Relays relevant information to appropriate internal staff when adding or changing an appointment.
Answers questions regarding patient appointments as requested.
Safeguards patient information and ensures all information remains confidential.
Participates in office meetings and educational activities.
Maintains work area in a neat and orderly manner.
Other duties as assigned by the Office Manager, Chief Operating Officer, or Physicians.

Requirements

High School Diploma or GED. Graduate of accredited program in medical administration and/or college, business or technical school preferred.
Medical Records experience Strongly preferred.
Minimum of 1-2 year experience in healthcare front desk or medical records. Required
Ability to read, understand and master policies and regulations.
Ability to use patient management systems and computer software (e.g., patient appointment system, electronic medical record system, e-mail, etc.).
Ability to interact and communicate well with patients, staff, and vendors.

Key Skills

Patient IntakeMedical Records ManagementCo-pay CollectionInsurance VerificationAppointment SchedulingCharge EntryData EntryTriage CallsPatient ConfidentialityOffice AdministrationReportingAuditing SuperbillsPatient Management SystemsElectronic Medical Record System