Shift Supervisors – 988 Suicide & Crisis Lifeline (Mental Health & Communication Leadership)

Description

Greenville County, SC (On-site)
Full-Time

Lead the team that knows how to listen, respond, and act when it matters most.

This is not a traditional counseling role.

We’re looking for strong communicators and team leaders who can think clearly under pressure, make sound decisions, and support a team doing meaningful, real-time work.

At Mental Health America of Greenville County, we answer the 988 Suicide & Crisis Lifeline, providing immediate support to people in emotional distress. As a Shift Supervisor, you’ll guide the people behind those conversations.

What This Role Really Is

You are:

· The person people turn to when a situation gets complex

· The one who can cut through noise and make decisions quickly

· A coach who gives clear, direct, and constructive feedback

· A steady, non-judgmental presence for both staff and callers

You do not need to be a therapist.
You do need to be an excellent communicator.

What You’ll Do

· Lead and support staff during calls, chats, and texts

· Provide real-time guidance in high-risk or complex situations

· Spend ~25% of time directly handling crisis communication (to include working the crisis line)

· Conduct performance reviews, quality assessments, and documentation reviews

· Give ongoing, honest feedback to help staff grow

· Monitor service levels and make quick, informed decisions

· Collaborate with EMS, law enforcement, and crisis teams when needed

· Model a non-judgmental, calm, and focused approach in all interactions

What You Bring

We’re looking for someone who is:

A Strong Communicator

· Clear, direct, and effective under pressure

· Strong typing and computer skills (you’ll be multitasking systems)

 Decisive with Good Judgment

· Able to assess situations quickly

· Makes thoughtful decisions with all data available

A Coach and Leader

· Brings experience completing performance reviews and coaching staff

· Open to continuous feedback and able to give it constructively

 Aligned with the Work

· Values mental health and emotional well-being

· Approaches people with empathy and without judgment

Why You’ll Want This Role

·  100% employer-paid medical, dental, vision insurance, disability and life insurance for you!

· Generous Paid Time Off

·  Retirement plan options with employer match

·  Paid training in crisis communication and suicide prevention

·  A team that values growth, feedback, and support

About Us-visit us at www.mhagc.org

At Mental Health America of Greenville County, our mission is to support, strengthen, and save lives through mental health services.

We believe in hope for all — where care is accessible, stigma is eliminated, and people are met with understanding and respect.

Why It Matters

Every conversation matters.

And behind every conversation is a team that needs strong leadership, clear direction, and support.

That’s where you come in.

Shifts Available: 4 Day 10 Hour Shifts

.  *Must have some flexibility to support shift coverage when their team members are out*

· Sunday to Wednesday starting time 7:00 am to 5:30 pm

· Wednesday to Saturday starting time 7:00 am to 5:30 pm

· Sunday to Wednesday starting 4:30 pm to 2:30 am

· Wednesday to Saturday, 4:30 pm to 2:30 am

Requirements

Experience

· 2+ years in human services, communication-heavy roles, or leadership roles

· 3+ years of supervisory, training, or team leadership experience

· Experience in call center, crisis response, behavioral health, or similar environments preferred

No prior 988 experience required — we provide full training