Customer Relations & Sales Ambassador - Italian

Within this role, you are the voice of our customers and help them with any question, concern, sales opportunities or moment of joy. Creating and sharing experiences with customers and colleagues, thinking outside of the box and being creative in offering the right solution is what motivates you and what you love.

This matches you as enthusiastic Customer Relations & Sales Ambassador, you:

• Are available for at least 24 hours per week (32, 36 or 40 hours are also possible).
• Support our customers on social media, by e-mail and on the phone.
• Love to spot sales opportunities and recommend our products to fit the needs of the customers.
• Like to be challenged on productivity in combination with quality to reach channel targets and KPI’s.
• Don’t follow a corporate script or use boilerplate answers, you have the ability to genuinely interact, help, inspire and be creative in your answers.
• Live the Rituals brand and transform customers everyday routines into more meaningful moments with your service.  

High on energy, low on ego and with a little bit of humour. You are also 'one of a kind' because of your desire to come up with personal and unique solutions. In addition, you are patient and helpful. You truly listen and come up with relevant questions to help our customers. Working in a fast-paced environment energizes you. And lastly, you have:

• Graduated from MBO (secondary vocational education) level or HBO (higher vocational education). Or finished your college degree.
• The confidence to handle Italian (native) and English (C1-2 level) speaking customers, written and spoken.
• A background in a customer service-oriented field.
• A caring personality in which you always put the customer at the centre of your universe :).

Good to know

• We work with different shifts. Monday – Friday:
  • 08:00am – 16:30pm
  • 08:45 am – 17:15pm
  • 10:00am – 18:30pm
  • 12:30am – 21:00pm
• During the weekend, we have a single shift. Saturday – Sunday:
  • 10:00am – 18:30pm
• On Sundays and bank holidays, an extra salary % is applicable.
• 100% flexibility is required for this position.
• You will start your first week with a full-time, inspiring one-week training program at the office. Followed with a 13-15 weeks onboarding program on the job.

Your path to a new career

Join and grow with us! Show your interest and apply quickly online! The next steps afterwards:

1. Veronica Gayoso will contact you within 5 working days.
2. You will be invited to do an online and writing assessment.
3. A telephone introduction meeting with Veronica of approximately 15 minutes will follow soon after.
4. You will be invited for an interview at our office to meet with a Customer Relations Team Lead and Veronica Gayoso. Afterwards, you will be shown around our beautiful office at The Edge West (Amsterdam).
5. You will receive a proposal with the terms of employment.

Any questions? Please send an email to Veronica at [email protected] and mention ‘Customer Relations & Sales Ambassador’ in the subject.