2-5

Patient Experience Manager

3/27/2026

The Patient Experience Manager will lead and inspire the front office team to ensure exceptional patient service and efficient operations, which includes strategic planning, process improvement, and higher-level decision making. Key duties involve staff leadership, managing daily operations, optimizing the revenue cycle, analyzing performance data, and ensuring compliance with policies like HIPAA.

Working Hours

40 hours/week

Company Size

11-50 employees

Language

English

Visa Sponsorship

About The Company

Frontera Healthcare is a Federally Qualified Healthcare Center (FQHC) providing primary and preventative healthcare in Brady, Fredericksburg, Junction, Mason, and Menard Texas. We also provide behavioral health services out of all of our clinics, and virtually. Here's a breakdown of all the services we provide: • Pharmacy • Behavioral Health Services • Women's Health Services • Healthy Steps & Immunizations • Annual Physical Examinations • School/Employment Physicals • Lab Services • X-Ray Services • Referrals to Specialists • Health/Nutrition Education • Medicaid/CHIP Eligibility & Enrollment Our Mission To provide quality, accessible and affordable primary health care to the residents of the FHN service area. Our Vision The vision of FHN is to be the nation’s model for rural community health center organization and outcomes. • We will seek to build a service delivery model that is organizationally seamless and client-centered. • We will provide services that are culturally and linguistically competent and friendly • We will develop programs that promote client and staff well-being • We will partner with entities to create community-based programs that promote health and prevent disease • We will extend services to adjacent underserved areas, and expand medical capacity as appropriate • We will continuously improve our practices to achieve superior outcomes Our Values From our history to date and from the commitments that we all share about the future, we have defined the values that should guide all of our activities and staff in the years to come. Our Core Values • Respect: Fairness, consideration and thoughtfulness to all • Responsibility: Commitment to keep faith with the public trust through efficient, cost-effective and compassionate stewardship of resources • Integrity: Open and honest actions, intended to fulfill our purpose and enhance our reputation • Excellence: Meeting or exceeding standards of care and striving to be our best

About the Role

Description

About Frontera

Frontera is dedicated to delivering compassionate, high-quality care to rural communities. We value teamwork, innovation, and leadership in every aspect of our patient experience.

Position Overview

As the Patient Experience Manager, you will lead and inspire your front office team, ensuring exceptional patient service and efficient operations. This role will include strategic planning, process improvement, budgeting, and higher-level decision making. This is a hands-on leadership role for experienced healthcare professionals who are passionate about driving positive change and supporting staff development.

Key Responsibilities

· Leadership & Team Development: Hire, train, and mentor Patient Experience staff, fostering a culture of excellence and collaboration.

· Operational Oversight: Manage daily front office operations, conduct audits, and resolve workflow barriers.

· Revenue Cycle Management: Collaborate with the billing team to optimize revenue cycle processes and compliance.

· Performance Improvement: Analyze front office data, prepare reports, and implement process improvements to maximize efficiency and satisfaction.

· Compliance & Quality: Ensure adherence to HIPAA, value-based care, and organizational policies. Work with compliance and referral teams to maintain high standards.

· Communication: Lead team meetings, coordinate monthly regional meetings, and facilitate effective information sharing.

· Emergency Preparedness: Complete monthly checklists and ensure readiness across all clinics.

· Travel: Visit designated clinics and the administrative office as needed.

Why Join Frontera?

· Impact: Make a meaningful difference in patient care and team success

· Growth: Opportunities for advancement and professional development

· Support: Collaborative, mission-driven environment

· Benefits: Competitive pay, flexible schedules, and comprehensive benefits

Requirements

Required Qualifications

· Education: High school diploma or equivalent

· Experience: Minimum 2 years of direct supervisory experience in a healthcare clinic (medical, dental, or behavioral health)

· Skills: Proven staff management, training, and performance improvement abilities; strong communication and organizational skills; ability to multitask in a fast-paced environment

· Technical: Experience with front office operations and revenue cycle management

· Travel: Ability to travel between clinic locations and to the administrative office regularly

Preferred Qualifications

· Bilingual (English/Spanish)

· Experience with NextGen EHR, MS Word, and Excel

· CPR certification for Healthcare Professionals

Physical & Work Environment

Ability to lift/move more than 50 pounds and perform duties requiring full range of body motion. Comfortable working under stressful conditions and irregular hours. Occasional exposure to clinic-related hazards.

Key Skills

Staff ManagementTrainingPerformance ImprovementCommunicationOrganizational SkillsMultitaskingFront Office OperationsRevenue Cycle ManagementStrategic PlanningProcess ImprovementBudgetingDecision MakingHIPAA ComplianceValue-Based CareEmergency Preparedness