Luxury Retailer - Showroom Concierge in Agoura Hills

Description

 About Us:
WDC Kitchen & Bath Center is Southern California’s premier retailer and builder distributor of home appliances and plumbing fixtures. For over 40 years, we have proudly served homeowners, contractors, designers, and builders with exceptional products, expert guidance, and world-class customer service. As we continue to grow, we are looking for a dynamic and driven Showroom Concierge to join our team and contribute to our continued success.

 Position Summary:
As a Concierge with WDC Kitchen & Bath Center, you would be responsible for hosting the customer experience by ensuring a welcoming environment and assisting with solutions on current orders. This role is ideal for a motivated professional who is looking to move into sales and enjoys connecting with people in person. 

Key Responsibilities:

• Track and manage the flow of new customers entering the Showroom. Matches new customer opportunities to sales staff based on store policy. Answers for any new customer assignment disputes.
• Using various software to review open orders for accuracy and updating orders or customer information if changes occur.
• Directs job applicants to fill out application for current job openings online. Escalate any job verifications or records requests to the Human Resources department.
• Performs routine office tasks necessary for the operation and presentation of a professional workplace as observed by the Area Manager.
• As needed, assists with clerical tasks to include typing, filing, proofreading, maintenance of system notes, and data entry.
• Promptly, accurately, professionally and courteously receive telephone calls if Reception is not available. Adept at using all telephone system features for forwarding calls, placing on hold, and checking voicemails.
• Record and relays messages to Showroom team members as directed and requested while keeping professionalism, clarity, and confidentiality.
• Engage with Customers professionally and courteously with genuine concern for their WDC experience needs. Builds rapport with guests of the showroom, customers, vendors and coworkers.
• Manages refreshment area and takes stock to ensure adequately supplied.
• Offers and serves coffee/refreshments to Customers. Assists with product demonstrations by preparing samples and offering to the Customers.
• Promptly greets every person entering the Showroom within WDC Customer Experience guidelines.
• Is aware of Showroom display standards and escalates concern to the appropriate persons if an area is not aligned with these standards related to marketing and pricing.
• Ensure that the Showroom is consistently tidy and clean, free of dust. Escalates cleaning or hazard concerns promptly so that concerns may be addressed appropriately.
• Leads the seasonal store decoration efforts in collaboration with Area Manager.

Qualifications:

• 2-4 years’ experience within a luxury retail, customer service, or similar role required.
• Proficiency in MS Office
• Good organizational skills
• Able to communicate clearly verbally and in writing, and demonstrate good listening skills
• Minimum High school diploma or GED required
• Ability to change direction as priorities shift and adapt to changing circumstances

What We Offer:

• Starting pay range: $19.00 - 22.00 an hour
• Health, dental, and vision insurance
• 401(k)
• Paid vacation and sick leave
• Employee discounts on products
• Opportunities for professional growth and advancement

How to Apply:
If you’re ready to join a respected industry leader and make an impact in a growing market, we want to hear from you. Please submit your resume and a brief cover letter outlining your relevant experience and interest in the role.

WDC Kitchen & Bath Center provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

We participate in E-Verify.