Project Coordinator

Description

  Air Treatment Corporation is a dynamic, collaborative work environment.  We understand the expectations of high–quality customer service, therefore we actively search and promote a cohesive team that is formulated to exceed expectations. We are devoted to the growth of our employees and look to provide opportunities for advancement from within, while providing a robust benefit package to our team members. 

Salary: Non-Exempt

Manager: Terri Chumbley

Location: Sacramento, CA (on-site) 

Estimated Pay: $50k - $60k

Job Summary:

The Project Coordinator will plan, schedule, implement, communicate, and monitor projects as a liaison between the sales team and coordinators.  This position will work to provide reliable reporting, improved metrics and forecasting and increased customer satisfaction and retention through cross-team collaboration and communication.

Duties/Responsibilities:

• Ability to manage and book customer purchase orders (PO’s) in Customer Relationship Management (CRM) system. 

• Generate equipment submittals. 

• Set up purchase orders and release equipment to production.

• Process stock orders and coordinate shipments/will call. 

• Upload orders, acknowledgements and track effectively. 

• Update costs and shipping lead times as appropriate.

• Act as a liaison between company, customers, and vendors

• Notify customer of shipped material/order and provide tracking information.

• Manage warranty claims, Return Merchandise Authorization (RMAs) and communicate to customer.

• Arrange start-up with the Service Team.

• Perform other related duties as assigned.

Requirements

Required Skills/Abilities: 

• Excellent interpersonal and customer service skills.

• Ability to manage difficult customers and situations during phone conversations or in person.

• Exhibits high-level problem-solving capabilities.

• Manages and prioritizes multiple tasks.

• Excellent organizational skills and attention to detail.

• Excellent written and verbal communication skills, transparent communication style.

• Excellent time management skills with a proven ability to meet deadlines. 

• Familiar with CRM program(s) and creating heightened productivity through accuracy.

• Proficient in Microsoft Office Suite or related software.

Education and Experience:

• High School diploma or equivalent required; Associate degree is preferred.

• At least two years of experience in related disciplines (Construction/Customer Service/HVAC industry preferred)

Physical Requirements: 

• Must be able to remain in a stationary position

• Computer Work

o Fine Motor Skills/Repetitive Motion:  Significant typing, mouse usage, with repetitive wrist, hand and finger movements.  

• Must be able to lift up to 25 pounds at times.

At Air Treatment Corporation, we are committed to growth, innovation, and excellence. As leading experts in HVAC & R solutions, we recognize that the success of our team drives the success of our company.  This is echoed in our commitment to a workplace built on fairness, professionalism, and opportunity, ensuring that every team member is valued.  Join our team and contribute your unique skills and perspectives to help us continue delivering industry-leading solutions.