Senior Manager of Operations

Description

enBio Corp is growing, and we’re looking for a Senior Manager of Operations to lead one of our key divisions with discipline, data-driven insight, and a commitment to exceptional service delivery. This is a field-based role and requires regular travel to customer sites, team locations, and operational facilities.

This leader will be responsible for the operational performance of their division, ensuring that all work is executed efficiently, professionally, and in alignment with enBio’s standards and customer expectations. The role is central to supporting our continued national growth and strengthening our reputation for reliability and quality in healthcare environments.

The Senior Manager of Operations will guide a team of division managers, leveraging operational data, structured processes, and strong leadership to drive performance, elevate service quality, and nurture customer relationships. This position reports directly to the Vice President of Operations.

This role oversees six core areas of operational excellence:

Data Management & Performance Monitoring

• Manage the division using accurate, timely operational data
• Review daily performance metrics through the True Asset system
• Monitor technician productivity, work order completion, PM compliance, and response times
• Identify performance gaps and take action to improve efficiency and service delivery
• Use data as a primary tool for scheduling, resource deployment, and continuous improvement

Operational Leadership

• Oversee day-to-day service delivery across the division
• Ensure work is completed professionally, consistently, and in accordance with company standards
• Maintain operational discipline and organized execution across all teams

Customer Relationship Management

• Build and maintain strong service relationships with clients
• Ensure timely, professional resolution of service issues
• Communicate clearly and consistently with customers
• Uphold enBio’s commitment to reliable, high-quality service

Cost Management & Operational Efficiency

• Manage labor utilization, scheduling efficiency, and parts usage
• Control overtime and ensure responsible use of materials
• Deploy personnel and resources efficiently to support cost-effective operations

Team Leadership & Development

• Lead, coach, and develop division employees
• Set clear expectations and maintain a professional, accountable work environment
• Review and approve timesheets accurately and on time
• Support recruitment, training, and ongoing professional development

Quality & Compliance

• Ensure all work meets enBio’s quality standards
• Maintain accurate documentation and adherence to safety practices
• Support compliance with healthcare industry requirements where applicable

Requirements

A strong candidate brings:

• A disciplined, data-driven approach to operations
• Proven leadership experience in service delivery or field operations
• Excellent communication and customer-relationship skills
• A commitment to quality, accountability, and continuous improvement 

Qualifications:  

• 5+ years of progressive experience in operations management, field service management, healthcare technology management, biomedical services, facilities operations, or related service-delivery environments.
• Proven leadership of multi-site or geographically dispersed teams, including direct management of managers and field personnel.
• Hands-on field operations experience, with comfort spending significant time on customer sites observing work, validating service quality, and supporting teams.
• Strong background in data-driven operations, including use of KPIs, dashboards, and operational systems to drive decisions, identify performance gaps, and implement corrective actions.
• Experience within an Independent Service Organization (ISO) or comparable service-delivery model strongly preferred.
• Demonstrated ability to manage labor utilization, scheduling efficiency, parts usage, and operational cost controls in a fast-paced service environment.
• Exceptional customer-relationship skills, with a track record of building trust, resolving issues professionally, and maintaining high service standards.
• Skilled in coaching, developing, and holding teams accountable, including mid-level managers and field technicians.