Case Manager
3/28/2026
The Case Manager is responsible for managing a caseload within Child Support Services to achieve results such as establishing paternity and court orders for medical and child support, and ensuring parents meet their financial obligations. Primary duties involve analyzing case information, conducting interviews, preparing legal documents, updating state systems, and resolving customer issues.
Working Hours
40 hours/week
Company Size
201-500 employees
Language
English
Visa Sponsorship
No
Description
Veritas-HHS seeks a Case Manager to work at the Transylvania County Child Support Services office located in Brevard, NC.
About the Company
Veritas-HHS provides consulting and operational expertise to health and human services agencies at the state and county levels. We bring together experienced and sophisticated subject matter experts to help solve the many challenges of providing better and more efficient services in a time of rapidly evolving policies and delivery systems.
Our Company Culture is driven by our mission and core values. Placing our people at the forefront of everything we do is the backbone to our success and why people really enjoy working for Veritas-HHS. Here’s our Mission and Core Values.
Mission – Do socially useful work, have fun, and prosper.
Core Values – Integrity, innovation and creativity, quality of work, and customer service/teamwork.
Benefits we offer:
- Health Insurance
- Dental Insurance
- Vision Insurance
- 401(k)
- STD, LTD
- Life Insurance
- Employee Assistance Program
- Telehealth Services
- Paid Time Off
- Volunteer Time Off
- Rewards Program
- On-Demand Pay
About this Position:
The Case Manager provides Child Support Services by managing a caseload to obtain results for customers that include but are not limited to establishing paternity and medical and child support court orders and ensuring that parents meet their financial obligations.
Primary Responsibilities
- Analyze case information and take next steps pursuant to State policies and procedures
- Conduct interviews/collect DNA samples/negotiate consents/refer to community services
- Prepare legal documents and correspondence related to a case
- Work state system prompts to keep case information current and support automated case actions
- Perform annual reviews on assigned cases
- Perform initial locate activities
- Track own performance through special reports
- Receive, evaluate, and resolve customer problems and complaints
- Update state system with appropriate new information and records detail of customer contacts
- Take all actions available to resolve customer concerns
- Other related duties as assigned
Requirements
- Associate’s degree or Paralegal Certification preferred
- At least two years of experience in legal environment or government case processing; public contact experience preferred
- Education can be substituted for years of experience
- Demonstrated ability to communicate, participate in a team management environment and commit to team and office goals and core values
This job description is not intended to be an exhaustive list of all duties, responsibilities or qualification associated with the position. Incumbents are held accountable for all duties of the position.
Learn about Veritas HHS at www.veritas-hhs.com.
Please let Veritas HHS LLC know you found this job on InterviewPal. This helps us grow!
We scan and aggregate real interview questions reported by candidates across thousands of companies. This role already has a tailored question set waiting for you.
Generate a resume, cover letter, or prepare with our AI mock interviewer tailored to this job's requirements.