Customer Service Representative

When you join ID Logistics, you become part of a company committed to Investing in our Employees. This commitment is the foundation for the ID Logistics benefits program. As an Employer of Choice, ID Logistics invests in you by providing a comprehensive benefits program that offers a valuable, affordable benefit plan package that includes medical, dental, vision, employer paid life insurance, 401(k) with employer match, generous paid time off along with other supplemental benefits.

Role and Responsibilities:

Under the direction of the Receiving Manager, the Customer Service Representative plays a key role in ensuring all customer service activities such as responding to inquiries, processing orders and handling complaints, in a prompt, courteous and effective manner are carried out.  This position works closely with customers and on-site management to handle various product inquiries, special requests, or discrepancies, shipping and receiving as well as billing and invoicing. The position requires positive interpersonal skills including effective verbal and written communication skills.

ESSENTIAL FUNCTIONS OF THE JOB

• Manages shipping and receiving within our system in partnership with Distribution Center Manager and Supervisors.
• Processes billing and invoicing with tight turnaround times and attention to detail.
• Resolves any issues with billing, invoicing, shipping and/or receiving with customers and internal management.
• Daily effective communication (email, phone, or in-person) with customers and internal team members and management.
• Act as a liaison between the warehouse and the customer in administration of accounts and between the office and customer regarding invoicing and credit changes.
• Follow corporate and site-specific Good Manufacturing Practices and assist in enforcing them when necessary.
• Observe all company safety rules and assist in enforcement as appropriate.
• Other duties as assigned.

Schedule:                  Monday - Friday 6:00AM – 2:30PM 

Compensation:         $19.50 

Status:                      Non-Exempt 

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

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REQUIREMENTS:

• Detail oriented
• Ability to lift up-to 50 lbs.
• Self-motivated
• Ability to multitask
• Positive approach to assigned tasks
• High ethical standards
• Team player
• Follows written and verbal instructions
• Ability to develop effective working relationships with supervision, coworkers and others to achieve operational excellence.
• Minimal supervision required
• Able to work in a fast-paced warehouse environment.
• Bilingual (English & Spanish) 

EDUCATION AND EXPERIENCE:

• High School Diploma or GED; or equivalent combination of experience and education; bachelor’s degree in business or similar discipline preferred.
• 3 years verifiable customer service experience
• Strong written and verbal communication skills
• Outstanding computer and data entry skills
• Proficient in Microsoft Office suite